Senior Change Management Consultant

• Jul 2021 - Present

Leads the strategy, planning and end to end execution of change management interventions across various sectors, such as Defence, Finance, Education, Law.

Change Management Consultant

• Jul 2019 - Jun 2021

Change Management Analyst

• May 2017 - Jun 2019

Change Management Intern, Transformation & People Office

• May 2016 - Apr 2017

• Worked with the AXA Change Management team on developing change management capabilities and change management execution on the ongoing projects • Worked on organisational change projects for a smooth employee transition to an agile working environment and under one single entity (post merger) • Led in Change Management interventions for new internal service CRM system - Identified change impacts of process by audience and developed and executed communication plan for impacted stakeholders • Created communication collaterals, such as videos, posters, newsletters etc. for ongoing projects to generate hype and excitement for the user community • Researched and identified change interventions to increase sponsorship engagement and user adoption on projects Show less

HR Intern, Training and Development

• Jul 2015 - Dec 2015

- Coordinated internal associate development programs for employees across ASEAN region - Responded promptly to associates’ queries about internal and external training related matters - Worked closely and professionally with external and internal stakeholders to ensure training success - In charge of all logistical arrangements for internal trainings - Registration of participants for trainings and subsequent application for relevant government funding - In charge of tracking training progress for more than 600 completed trainings, from training application to evaluation and review in order to make improvements whenever necessary - Supported the roll out of new IT Learning management system to more than 500 employees - Did system testing and came up with various scenarios for training admin, managers and associates to pre-empt future issues - Co-developed FAQ guides for managers and associates for easy reference - Admitted to the Students@Bosch programme for outstanding interns at the end of internship term - Enrolment rate was about 3% of all interns in 2015 Show less

Project leader

• Jul 2013 - Nov 2014

- Led a team of 4 consultants to review volunteer programme for a government-linked agency - Provided key recommendations for programme content and alumni structure based on internal needs analysis - Delivered an implementation roadmap based on the agency’s chosen programme content and structure - Led a team of 4 consultants to assess market demand and provided robust recommendations for an F&B social enterprise to expand its operations - Obtained a client satisfaction score of 5/5 - Regular point of contact between project advisors, client and consultants to update on project progress - Ensured all workstreams were running smoothly according to each project’s short timeline of ten weeks Show less

Intern

• Oct 2011 - Feb 2012

- Conducted research on the learning attitudes of 100 seniors in Singapore - Used research findings to craft out suitable programmes and offerings for the co-operative - Networked with industry players to source for 10 founding members and programme developers for the cooperative - Conducted research on the learning attitudes of 100 seniors in Singapore - Used research findings to craft out suitable programmes and offerings for the co-operative - Networked with industry players to source for 10 founding members and programme developers for the cooperative