Experience

Diversity Works | The Leader in Organizational Assessments

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Partner President

  • Feb 2021 - Present

  Washington, United States



Vanguard

• United States
• Financial Services
• 700 & Above Employee

• Inspector

  • Jun 2016 - Present

  Winchester, Virginia, United States • Managed and assessed field flood claims for FEMA/Vanguard to determine settlement amounts; inspected/ audited in response to federal, state, and local emergency situations as a team member of the Disaster Services Unit (DSU); investigated nature of damaged claims; wrote estimates on damages; reported factual data on disaster claims and quality assured submissions; resulting in a weekly closing rate of ~90% (Louisiana and a weekly 85% close rate (compared to the average of 75%) • Monitored… Show more • Managed and assessed field flood claims for FEMA/Vanguard to determine settlement amounts; inspected/ audited in response to federal, state, and local emergency situations as a team member of the Disaster Services Unit (DSU); investigated nature of damaged claims; wrote estimates on damages; reported factual data on disaster claims and quality assured submissions; resulting in a weekly closing rate of ~90% (Louisiana and a weekly 85% close rate (compared to the average of 75%) • Monitored and tracked budgets, income, and expenses, identifying areas of potential problems Show less



FSIC AMERICAN INNOVATION AND OPPORTUNITY FUND

• United States
• Banking

• Director Of Diversity

  • Apr 2018 - Present

  Washington, District of Columbia, United States • Direct, facilitate, enable, and manage diversity and inclusion training program and events policies and goals to target and ensure equal opportunity, reasonable accommodation, language access, and diversity (e.g., Women and Youth Empowerment, African-American, Asian-American, Hispanic-American, Native-American, LGBTQ, and Disability sectors) within the local organization • Research, audit, review, develop, and implement agency (or organization) policies and procedures for EEOC, ADA, and… Show more • Direct, facilitate, enable, and manage diversity and inclusion training program and events policies and goals to target and ensure equal opportunity, reasonable accommodation, language access, and diversity (e.g., Women and Youth Empowerment, African-American, Asian-American, Hispanic-American, Native-American, LGBTQ, and Disability sectors) within the local organization • Research, audit, review, develop, and implement agency (or organization) policies and procedures for EEOC, ADA, and other equality-based federal, state, and local applicable regulatory laws; research and audit current policies, practices, and training to assure highest quality standards for practice in training events; coordinate strategic planning, human behavior and performance • Developed a need(s) assessment of legacy training materials to determine compliance with current environmental needs of personnel and board members; provide stakeholder intelligence, impact measurement, and philanthropic/support decision-making to executives (added audit phases included review of course design based on the target audience and perceived weaknesses/misconceptions) • Review, develop, and implement agency (or organization) training within a formal blended approach to online learning via an eLearning course resulting in a transition of a traditional classroom-based course into an e-learning course delivered online • Identified diversity and inclusion needs (training/education) and drafted white papers addressing critical challenges present with not having a strategic plan in place to serve underrepresented groups; identify public policy opportunities; manage risks; identify region/local opportunities for the advancement of the organization's reputation for diversity and inclusion • Provide SME advisory to implement diversity programs and initiatives to the public, government officials, members of congress, and senior executives See full resume for additional experience Show less



Denise is currently Speaker, Trainer and for Visionary Leadership Group a consulting firm

• Vice President Training & Development

  • Nov 2013 - Jul 2020

  Washington D.C. Metro Area Implement awareness training and advocacy programs designed to increase diversity and visibility across the organization. Assess needs of emerging markets, provide leadership to retain and attract clients and staff.



Visionary Leadership Group

• Senior Consultant

  • Jan 2001 - Sep 2019

  Washington D.C. Metro Area Grew sales by 2.5 million and slashed operational cost by 1.5 million for clients by intiating company wide program to minimize attrition. Maintain Budget, work with foundations and international countries. Supervise external staff. Oversee marketing strategies.



Global Development of Sustainable Communities & Initiatives, LLC

• Senior Consultant

  • Jan 2001 - Nov 2017

  Washington, District of Columbia, United States • Designed and developed customized courses spanning course offerings for international clients, completed course syllabi, outlines, lectures, and hands-on activities with supplementary material to support curse activities. and supports the organization's priorities • Determined financial and operational feasibility of emerging technologies and prescribed best practice recommendation to leadership to support international training in the Dominican Republic • Identified topic of… Show more • Designed and developed customized courses spanning course offerings for international clients, completed course syllabi, outlines, lectures, and hands-on activities with supplementary material to support curse activities. and supports the organization's priorities • Determined financial and operational feasibility of emerging technologies and prescribed best practice recommendation to leadership to support international training in the Dominican Republic • Identified topic of discussion and drafted white paper addressing critical challenges present with the education system in developmental stages • Developed and recommended viable training solutions for long-term cultivation of growing workforce in the Dominican Republic to ensure compliance with formal industry standards using the ADDIE course development model (Analyze Design, Develop, Implement and Evaluate for the curriculum design and development as critical to implementing Strategic ‘Value Training' to support the client • Liaised with staff from administrative to executive levels in partnership agencies to address and provide responsive, feasible, and practical knowledge for customer service performance Show less



Bank of England Mortgage

• United States
• Banking
• 700 & Above Employee

• Senior Mortgage Banker

  • Jan 2015 - Apr 2016

  Gaithersburg, Maryland, United States • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government… Show more • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government entities, Fannie Mae and Freddie Mac loan products; provided oversight and accountability of loan products, process, and procedures to determine eligibility for mortgages; resulting in exceeding monthly production goals, with loan completions of an average of (~$1-1.5M monthly/~$14M annually) • Analyzed and negotiated closing of loans, including FHA and conventional; originated ~$1.25M in sales per month (gross), with home loan values averaging ~$250K and long-term asset-values of ~$350K • Trained new loan officers on the process of obtaining a loan product, credit, determining if a client is eligible, marketing to clients, business development to new clients, loan processing, and approvals • Facilitated home buyers' programs for the Department of Housing and churches through seminars • Instituted Housing Plan spearheaded by bank in District of Columbia's Buyers Program resulting in an increase of sales volumes by 50% and builder participation by 35% in untapped markets • Performed business development to establish and complete underwriting and sales of mortgage loan products, resulting in exceeding monthly production goals, with loan completions of a total of $27M in one year, for an average of 100 loans with values of ~$2-3M monthly; secured condominium partnerships with developers and builders; negotiated First Condo Project for the Branch and became the Preferred Lender Show less



MVB Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Senior Mortgage Banker

  • Jul 2014 - Dec 2015

  Washington, DC 20005 We are a direct lender, with all of the usual loan products, plus a portfolio of “out-of-the-box” solutions to meet just about any financing need. Selecting the right lender is just as important as choosing the right community for your family. MVB Mortgage provides the financial foundation to help build dreams. When you finance your new home with us, your peace-of-mind becomes our number one goal. MVB Mortgage, with me as your Loan Officer, is committed to providing the highest… Show more We are a direct lender, with all of the usual loan products, plus a portfolio of “out-of-the-box” solutions to meet just about any financing need. Selecting the right lender is just as important as choosing the right community for your family. MVB Mortgage provides the financial foundation to help build dreams. When you finance your new home with us, your peace-of-mind becomes our number one goal. MVB Mortgage, with me as your Loan Officer, is committed to providing the highest level of service and attention to detail. From start to finish, from processing to closing, our team will support you - ensuring the smoothest transaction possible! For more information about the process, the loan products, and MVB Mortgage, call me today @ 202-751-2158 MVB Mortgage, MVB Mortgage of PA, and MVB Mortgage of KY are registered trade names of Potomac Mortgage Group, Inc. a wholly-owned subsidiary of MVB Bank, Inc. • Company NMLS ID# 181319 • www.nmlsconsumeraccess.org • Equal Housing Lender

• Senior Mortgage Banker

  • Jul 2014 - Apr 2015

  Washington, District of Columbia, United States • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government… Show more • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government entities, Fannie Mae and Freddie Mac loan products; provided oversight and accountability of loan products, process, and procedures to determine eligibility for mortgages; resulting in exceeding monthly production goals, with loan completions of an average of (~$1-1.5M monthly/~$14M annually) • Analyzed and negotiated closing of loans, including FHA and conventional; originated ~$1.25M in sales per month (gross), with home loan values averaging ~$250K and long-term asset-values of ~$350K • Trained new loan officers on the process of obtaining a loan product, credit, determining if a client is eligible, marketing to clients, business development to new clients, loan processing, and approvals • Facilitated home buyers' programs for the Department of Housing and churches through seminars • Instituted Housing Plan spearheaded by bank in District of Columbia's Buyers Program resulting in an increase of sales volumes by 50% and builder participation by 35% in untapped markets • Performed business development to establish and complete underwriting and sales of mortgage loan products, resulting in exceeding monthly production goals, with loan completions of a total of $27M in one year, for an average of 100 loans with values of ~$2-3M monthly; secured condominium partnerships with developers and builders; negotiated First Condo Project for the Branch and became the Preferred Lender



Waterstone Mortgage Corporation

• United States
• Financial Services
• 500 - 600 Employee

• Senior Mortgage Banker

  • Apr 2012 - Jul 2014

  Columbia, Maryland, United States • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government… Show more • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government entities, Fannie Mae and Freddie Mac loan products; provided oversight and accountability of loan products, process, and procedures to determine eligibility for mortgages; resulting in exceeding monthly production goals, with loan completions of an average of (~$1-1.5M monthly/~$14M annually) • Analyzed and negotiated closing of loans, including FHA and conventional; originated ~$1.25M in sales per month (gross), with home loan values averaging ~$250K and long-term asset-values of ~$350K • Trained new loan officers on the process of obtaining a loan product, credit, determining if a client is eligible, marketing to clients, business development to new clients, loan processing, and approvals • Facilitated home buyers' programs for the Department of Housing and churches through seminars • Instituted Housing Plan spearheaded by bank in District of Columbia's Buyers Program resulting in an increase of sales volumes by 50% and builder participation by 35% in untapped markets • Performed business development to establish and complete underwriting and sales of mortgage loan products, resulting in exceeding monthly production goals, with loan completions of a total of $27M in one year, for an average of 100 loans with values of ~$2-3M monthly; secured condominium partnerships with developers and builders; negotiated First Condo Project for the Branch and became the Preferred Lender Show less



Monarch Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Senior Mortgage Banker

  • Jan 2010 - Apr 2012

  Rockville, Maryland, United States • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government… Show more • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government entities, Fannie Mae and Freddie Mac loan products; provided oversight and accountability of loan products, process, and procedures to determine eligibility for mortgages; resulting in exceeding monthly production goals, with loan completions of an average of (~$1-1.5M monthly/~$14M annually) • Analyzed and negotiated closing of loans, including FHA and conventional; originated ~$1.25M in sales per month (gross), with home loan values averaging ~$250K and long-term asset-values of ~$350K • Trained new loan officers on the process of obtaining a loan product, credit, determining if a client is eligible, marketing to clients, business development to new clients, loan processing, and approvals • Facilitated home buyers' programs for the Department of Housing and churches through seminars • Instituted Housing Plan spearheaded by bank in District of Columbia's Buyers Program resulting in an increase of sales volumes by 50% and builder participation by 35% in untapped markets • Performed business development to establish and complete underwriting and sales of mortgage loan products, resulting in exceeding monthly production goals, with loan completions of a total of $27M in one year, for an average of 100 loans with values of ~$2-3M monthly; secured condominium partnerships with developers and builders; negotiated First Condo Project for the Branch and became the Preferred Lender Show less



SunTrust Mortgage

• Mortgage Broker

  • Jan 2005 - Jan 2010

  Washington, District of Columbia, United States • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers… Show more • Managed customer service, documentation reconciliation, and records management, audits, customer account reconciliation, and identifying deficiencies in account reconciliation; ensure banking regulations and guidelines; oversaw sales budget ($12M annually); performed compliance QA, preventing ~75% fraud against assets • Performed business development targeting customers seeking loans, determined creditworthiness, and qualified them for loans for customers, clients, developers, government entities, Fannie Mae and Freddie Mac loan products; provided oversight and accountability of loan products, process, and procedures to determine eligibility for mortgages; resulting in exceeding monthly production goals, with loan completions of an average of (~$1-1.5M monthly/~$14M annually) • Analyzed and negotiated closing of loans, including FHA and conventional; originated ~$1.25M in sales per month (gross), with home loan values averaging ~$250K and long-term asset-values of ~$350K Show less



ExxonMobil

• Oil and Gas
• 700 & Above Employee

• Strategic Diversity Advisor

  • Jan 1997 - Jan 2001

  Fairfax County, Virginia, United States Advised Senior Management on Diversity and implemented Diversity Curriculum. Present at conferences, Project Manager for engineering groups. • Participated in programs to increase inclusion in the Oil & Gas industry's workforce • Designed employee retention and succession planning program (career enhancement process) • Managed, delegated, and supervised projects and programs directly relevant to the following: Diversity • Founded company's community relations program… Show more Advised Senior Management on Diversity and implemented Diversity Curriculum. Present at conferences, Project Manager for engineering groups. • Participated in programs to increase inclusion in the Oil & Gas industry's workforce • Designed employee retention and succession planning program (career enhancement process) • Managed, delegated, and supervised projects and programs directly relevant to the following: Diversity • Founded company's community relations program, including strengthening current relationships with community advocacy; developed marketing campaigned to amplify the national conversation about company's participation in industry, government, and non-profit group programs, conferences, and events through national/international events, investments, and partnerships for diversity and inclusion • Developed and monitored annual budgets for company contributions to non-profit partners Training • Directed, managed, and facilitated curriculums, training guides, and training schedules • Developed training strategies and approaches to providing web-based training for a virtual environment, including testing of a prototype (pilot test group review), beta field testing, and final production after design tailored to the needs of the community and target audience requirements; designed course curriculum with scripts, outlines, manuals, and Quick Reference Guides to accompany virtual environment walk-through courses for three stakeholder groups – managers, franchisee, and executives Analyst • Analyzed workforce, determined cost, and implemented new methods, resulting in a merge of two departments saving ~$12M in overhead operations expenses (elimination of redundancies) • Analyzed, prepared, and maintained lease and mineral records for operated and non-operated properties; monitored, analyzed, and documented rentals, minimum-royalty, and shut-in payments See resume for full job description Show less