Managing Director, Legal Operations

• Nov 2022 - Present

Chief Product Officer

• 2021 - 2022

Xakia is a cloud-based legal matter management software purpose-built for corporate legal teams. Providing greater control and visibility over workloads, utilizing powerful analytics, interactive dashboards, and reports to make data-driven decisions. Xakia is a cloud-based legal matter management software purpose-built for corporate legal teams. Providing greater control and visibility over workloads, utilizing powerful analytics, interactive dashboards, and reports to make data-driven decisions.

Legal Operations Consultant

• Apr 2021 - Oct 2021

Working with the AMP Legal team to implement an end-to-end matter management solution. Responsibilities included creating and delivering all change management deliverables associated with the implementation. Working with key internal and external stakeholders from across AMP and the vendor to deliver consistent, efficient processes. Developed training with the vendor to train 50+ AMP legal team members, over 150 internal AMP employees and teams from seven law firms. Working with the AMP Legal team to implement an end-to-end matter management solution. Responsibilities included creating and delivering all change management deliverables associated with the implementation. Working with key internal and external stakeholders from across AMP and the vendor to deliver consistent, efficient processes. Developed training with the vendor to train 50+ AMP legal team members, over 150 internal AMP employees and teams from seven law firms.

Head of Legal Operations

• Feb 2018 - Mar 2021

As the first Legal Enablement Lead at Telstra and a key member of the Legal SLT, I am responsible for driving efficiencies across the Legal and Corporate Affairs function by investing in people, process and technology. My team’s objective is to improve the value of the legal and corporate affairs function, contribute towards achieving financial outcomes and deliver sustainable changes that result in an uplift to the way legal and corporate affairs operates. Our focus is to maximise the return on investment, improve the value proposition by removing low value work and leveraging best in class technologies and processes. Show less

Head of Finance Transformation and Global Shared Services

• Dec 2012 - 2018

Accountable for the design and implementation of the digital innovation strategy which delivered a framework for deploying robotic process automation across Finance. Initial pilot processes yielded 33-40% increases in productivity.Leading, motivating and coaching a team of project and change practitioners who deliver complex change initiatives from across the group ensuring finance and business requirements are met.

Process Re-engineering Director

• Nov 2010 - Dec 2012

Business Improvements Leader

• Feb 2008 - Nov 2010

My core focus was on re-engineering business processes including GST changes, Acquisitions Simplification, and Vehicle Salary Packaging which delivered productivity and efficiency benefits of $1.2m per annum across the function. I led a team of 20+ project and change managers, business and process analysts ensuring business change initiatives were aligned with Fleet & Equipment Finance strategic direction and delivered tangible business benefits in productivity and costs. As the Program Director on core system replacement project with a $30M budget, I ensured all tollgate requirements from RFP to implementation were met within agreed timeframes and budget. Show less

Process Quality & Business Change Leader

• 2006 - 2008

Leading a team of project and change managers, I was also responsible for delivering process improvement initiatives that included: Increasing pull-through rates by 45% in consolidating seven state run customer service centers into one newly created national center Reduced loan processing times from >30 days to <5 days by re-engineering the banks existing mortgage customers top up process Improved productivity by 37% and reduced costs by 29% with an end-to-end valuations improvement initiative Show less