Spa Manager at Red Rock Spa by Well & Being

• Aug 2022 - Present

Associate Banker

• Apr 2021 - Jul 2022

Boosted branch performance standards through accurate, efficient, and remarkable experiences; proudly earning consistent perfect 10s on weekly OSAT survey scores Enhanced customer relationships through proactive education and support of both self-services, and all accessible digital platform(s), while maintaining customary needs to meet their banking goals Upheld the highest standards of compliance with a deep understanding and practice of policies, procedures, and regulatory and banking… Show more Boosted branch performance standards through accurate, efficient, and remarkable experiences; proudly earning consistent perfect 10s on weekly OSAT survey scores Enhanced customer relationships through proactive education and support of both self-services, and all accessible digital platform(s), while maintaining customary needs to meet their banking goals Upheld the highest standards of compliance with a deep understanding and practice of policies, procedures, and regulatory and banking requirements, while proactively completing daily protocols and undertaking decisive actions Spearheaded compliance and regulatory procedures through routine entity conservation and/or meticulous auditing Show less Boosted branch performance standards through accurate, efficient, and remarkable experiences; proudly earning consistent perfect 10s on weekly OSAT survey scores Enhanced customer relationships through proactive education and support of both self-services, and all accessible digital platform(s), while maintaining customary needs to meet their banking goals Upheld the highest standards of compliance with a deep understanding and practice of policies, procedures, and regulatory and banking… Show more Boosted branch performance standards through accurate, efficient, and remarkable experiences; proudly earning consistent perfect 10s on weekly OSAT survey scores Enhanced customer relationships through proactive education and support of both self-services, and all accessible digital platform(s), while maintaining customary needs to meet their banking goals Upheld the highest standards of compliance with a deep understanding and practice of policies, procedures, and regulatory and banking requirements, while proactively completing daily protocols and undertaking decisive actions Spearheaded compliance and regulatory procedures through routine entity conservation and/or meticulous auditing Show less

Clinic Manager

• Jul 2020 - Apr 2021

Catapulted performance rank within franchise from 53rd out of 75 locations to consistently achieving performance within the top 10 for 3 consecutive months Improved monthly sales goals and strengthened morale by establishing individualized training for sales staff while refining functional protocols through reprioritization of daily routines Reconstructed training program to facilitate efficient education, producing celebrated staff Conserved member retention by revitalizing customer… Show more Catapulted performance rank within franchise from 53rd out of 75 locations to consistently achieving performance within the top 10 for 3 consecutive months Improved monthly sales goals and strengthened morale by establishing individualized training for sales staff while refining functional protocols through reprioritization of daily routines Reconstructed training program to facilitate efficient education, producing celebrated staff Conserved member retention by revitalizing customer relations caused by attrition from COVID pandemic Show less Catapulted performance rank within franchise from 53rd out of 75 locations to consistently achieving performance within the top 10 for 3 consecutive months Improved monthly sales goals and strengthened morale by establishing individualized training for sales staff while refining functional protocols through reprioritization of daily routines Reconstructed training program to facilitate efficient education, producing celebrated staff Conserved member retention by revitalizing customer… Show more Catapulted performance rank within franchise from 53rd out of 75 locations to consistently achieving performance within the top 10 for 3 consecutive months Improved monthly sales goals and strengthened morale by establishing individualized training for sales staff while refining functional protocols through reprioritization of daily routines Reconstructed training program to facilitate efficient education, producing celebrated staff Conserved member retention by revitalizing customer relations caused by attrition from COVID pandemic Show less

Licensed Massage Therapist

• Sep 2019 - Mar 2020

Increased repeat business at IMR through excellent customer service, personalized treatments, and top-tier therapeutic massages Contributed to IMR ratings through multiple 5-star Yelp reviews due to customer satisfaction Promoted proper and above satisfactory sanitary guidelines during COVID-19 Pandemic; following regulations set forth by Nevada State Board of Massage Therapy Increased repeat business at IMR through excellent customer service, personalized treatments, and top-tier therapeutic massages Contributed to IMR ratings through multiple 5-star Yelp reviews due to customer satisfaction Promoted proper and above satisfactory sanitary guidelines during COVID-19 Pandemic; following regulations set forth by Nevada State Board of Massage Therapy

Benefits Account Manager

• Apr 2018 - Aug 2019

Improved the Benefits Department’s communication between customers and insurance carriers by delivering time sensitive information regarding benefits, claims and authorizations in a pertinent manner Increased efficiency and customer satisfaction by implementing, managing, and maintaining Ease, an online benefits enrollment platform Improved the Benefits Department’s communication between customers and insurance carriers by delivering time sensitive information regarding benefits, claims and authorizations in a pertinent manner Increased efficiency and customer satisfaction by implementing, managing, and maintaining Ease, an online benefits enrollment platform

Lead Massage Therapist/Assistant Manager

• Mar 2017 - Mar 2018

Elevated IMR to one of the most well-respected clinics in Nevada by establishing company policies and protocols, hiring only the most elite therapists, streamlining the booking procedure, overseeing inventory maintenance, and training therapists on varied modalities Increased customer satisfaction through highly personalized massage sessions, using a plethora of diverse techniques, and impeccable customer service Elevated IMR to one of the most well-respected clinics in Nevada by establishing company policies and protocols, hiring only the most elite therapists, streamlining the booking procedure, overseeing inventory maintenance, and training therapists on varied modalities Increased customer satisfaction through highly personalized massage sessions, using a plethora of diverse techniques, and impeccable customer service

Licensed Massage Therapist

• Sep 2015 - Mar 2017

Engaged guest(s) in submersing themselves into a state of pure bliss through spa techniques and services Executed professional and courteous behavior to all guests Engaged guest(s) in submersing themselves into a state of pure bliss through spa techniques and services Executed professional and courteous behavior to all guests

Lead Massage Therapist

• Sep 2012 - Oct 2015

Increased fluidity of the Massage Envy operations by improving department relationships and thus improving the customer’s overall experience Championed massage therapy, health and wellness through motivating leadership practices

Sales Associate

• Jun 2011 - Sep 2012

Enlarged Massage Envy’s business through retail and membership purchases by achieving, and exceeding monthly required sales