Experience

Twining Consulting, Inc.

• United States
• Construction
• 1 - 100 Employee

• Dispatcher

  • Jul 2020 - Present

  In-take and coordinate requests for special inspection and materials testing Assist callers, including in-house project managers/engineers with inspection requests Dispatch inspectors to the appropriate project site according to the Client’s inspection needs Fill out dispatch request forms Learn and understand the different types of certifications required for inspections Provide accurate and complete project information to inspectors including the correct daily field report to use Keep an accurate and complete dispatch log of inspection, and update daily Schedule all pick-ups and drop-offs. Maintain an accurate file of all sub-contractors and all related contract documents Show less



Leighton - A Verdantas Company

• Civil Engineering
• 100 - 200 Employee

• Dispatcher

  • Jun 2015 - Jul 2020

  Duties include scheduling soils and concrete technicians for field work, communicating with clients and site personnel on a daily basis, verification of hours and scope of work to be performed, review qualifications of technicians to assigned jobs, and check that field personnel have proper equipment to do the job. Responsible for shipping cured concrete cylinders, grout and mortar specimens, and support materials for special inspectors and technicians, both locally and long haul. Other responsibilities include coordination with project managers, clients and field personnel, carrying the company cell/radio 24/7 and being reachable at any time by technicians, special inspectors, delivery drivers and project managers. Communicating efficiently with engineers, geologists and staff to prepare final documents by asking relevant technical questions to illustrate the documents with information, resulting in minimal impact on professional staff,  Proficient in Outlook, WORD, EXCEL, Peachtree and in-house proprietary dispatch software., and  Work within short turnaround time constraints to produce documents in order to meet deadlines. Show less



Orange County Registrar of Voters

• Office Assistant

  • 2014 - 2014

  *Maintained an up-to-date voter database for both the June 2014 & November 2014 Elections. *Preparing and mailing voteby- mail ballots *Recruiting Poll Workers and scheduling their training *Answer phones and/or assist the public or others including such tasks as taking messages, responding to questions or requests for assistance, screening and referring to sources of information, providing forms and explaining procedures for completion, administering oaths and providing factual information *Recruiting Poll Sites. *Assisting in training Poll Workers *Recording ballot returns *Other election-related tasks as assigned Show less



Pacific Coast Office Products

• Santa Ana, California

• Dispatch Manager

  • Mar 2005 - Apr 2006

  Schedule and service technicians to customer locations according to customer requests, specifications, or needs, using radios or telephones. Arrange for necessary repairs in order to restore service and schedules. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders. Schedule and service technicians to customer locations according to customer requests, specifications, or needs, using radios or telephones. Arrange for necessary repairs in order to restore service and schedules. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Receive or prepare work orders.



Logical Maintenance Solutions

• IT Services and IT Consulting
• 1 - 100 Employee

• Dispatcher

  • 1999 - 2001

  * Take incoming customer calls. * Schedule and coordinate all service calls as calls are received. * Create dispatch ticket for all service calls. *Dispatch Service Technicians, one call at a time. * Dispatch Service Technicians from home to first call. *Debrief Service Technicians after completion of each call. *Respond to all messages left overnight. *Maintain the dispatch board / schedule. * Forecast workload for 2 – 3 days out *Contact customers with a “Parts Pending” status as parts are received for scheduling. * Follow up on all pending and recommended work with customer utilizing the pending work log. * Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals. *Help Service Manager with marketing issues as directed. * Order parts for special orders. * Forward list of parts used by technicians to warehouse for truck restock. *Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.) *Maintain on call schedule, to include 1st on call and standby technician ! Maintain customer history files in database • File service orders * Prepare paperwork for all manufacture warranty parts *Update service database from service ticket ! Compare service timecards and work orders to service schedule. ! Check service time cards for accuracy * Forward checks and payments to accounting. * Other duties as assigned Show less



Orange County District Attorney-Child Support Division

• Santa Ana, California

• Office Assistant

  • Jul 1997 - Sep 1999

  Performs intake duties by reviewing client paperwork to determine if paternity has been established, the location of an absent parent and the disposition of support orders, ascertaining if domestic violence has occurred, and is it prudent/safe to pursue child support. Enters client and absent parent information and any changes that have occurred, researches various databases to determine if child support court orders exist in another state, and searches for absent parent(s) in other states if unknown. Assists Child Support Enforcement Technicians by preparing legal documents for paternity and support actions such as notices, motions, stipulations, subpoenas, summons, and petitions, Assists in the preparation of case files for court hearings, reviews written requests for • modification of child support orders, determines what process should be taken on requests, and prepares paperwork. Responds to questions from Child Support Enforcement Technicians regarding issues and follows up on wage garnishments by contacting the noncustodial parent’s employer to verify employment and eligibility for medical insurance for children, processes and monitors orders in the child support system, and forwards any issues/problems to Child Support Enforcement Technicians. Show less