Administrative Assistant III -HR

• Dec 2021 - Present

Administrative Assistant II

• Nov 2020 - Dec 2021

Administrative work for the Department of Revenue. Mail processing and retrieval, data entry and analysis. Scanning documents into the DRIVES Hyland database. Administrative work for the Department of Revenue. Mail processing and retrieval, data entry and analysis. Scanning documents into the DRIVES Hyland database.

Office Assistant

• Feb 2020 - Apr 2020

Worked primarily on file migration into a new learning platform for Frontier Worked on cleaning up and exporting data into Excel spreadsheets Performed other administrative tasks as requested Worked primarily on file migration into a new learning platform for Frontier Worked on cleaning up and exporting data into Excel spreadsheets Performed other administrative tasks as requested

Escrow Receptionist

• Oct 2019 - Dec 2019

Greeted all clients, brokers, notaries and other visitors Answered all incoming calls, and answered questions and/or directed calls using a 10-line phone system Organized client loan documents, both electronically and in hard copy Entered loan information into the company database Maintained the office calendar Restocked the client refreshments and other office supplies Greeted all clients, brokers, notaries and other visitors Answered all incoming calls, and answered questions and/or directed calls using a 10-line phone system Organized client loan documents, both electronically and in hard copy Entered loan information into the company database Maintained the office calendar Restocked the client refreshments and other office supplies

Customer Service Representative/Dispatcher

• Jul 2019 - Aug 2019

Dispatched plumbers to locations Canceled calls when needed Ran morning and end-of-day reports Dispatched plumbers to locations Canceled calls when needed Ran morning and end-of-day reports

Administrative Assistant/Client Support Lead

• May 2017 - Jun 2019

Created and maintained client files, both electronically and in hard copy Answered incoming calls from clients and vendors and routed calls to the appropriate personnel if necessary Assisted senior staff with various small projects Handled all incoming/outgoing mail and package deliveries for the corporate office Coordinated and ordered office/kitchen supplies and other business necessities for the corporate office Created and maintained client files, both electronically and in hard copy Answered incoming calls from clients and vendors and routed calls to the appropriate personnel if necessary Assisted senior staff with various small projects Handled all incoming/outgoing mail and package deliveries for the corporate office Coordinated and ordered office/kitchen supplies and other business necessities for the corporate office

Customer Service Representative

• Oct 2009 - May 2017

Responsible for opening and closing the store Kept a balanced cash register at all times Helped clients make the appropriate purchase for their personal and business printing and copying needs Troubleshot varying functionality issues with different printers and copiers Maintained store inventory and filled ink cartridges when needed Responsible for opening and closing the store Kept a balanced cash register at all times Helped clients make the appropriate purchase for their personal and business printing and copying needs Troubleshot varying functionality issues with different printers and copiers Maintained store inventory and filled ink cartridges when needed

Production Manager

• Jun 2008 - Oct 2009

Constructed the product (gel strings) to fulfill incoming client orders Required to understand and practically apply technical quality standards for varying customers Responsible for the ordering and maintaining inventory Properly packed orders for shipment Ordered shipping and office supplies when necessary Constructed the product (gel strings) to fulfill incoming client orders Required to understand and practically apply technical quality standards for varying customers Responsible for the ordering and maintaining inventory Properly packed orders for shipment Ordered shipping and office supplies when necessary

Operations Manager

• Aug 1997 - Oct 2007

Coordinated the product receipt, processing, storage and client delivery for multi-million dollar accounts Managed an operations team of five people Handled client relations and deadline management for both vendors and clients Created month-end reports for upper management to review Coordinated the product receipt, processing, storage and client delivery for multi-million dollar accounts Managed an operations team of five people Handled client relations and deadline management for both vendors and clients Created month-end reports for upper management to review