Denise Silva

Payroll Implementation Specialist at Inova Payroll
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Location
Ontario, California, United States, US
Languages
  • English -

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5.0

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Katrina Brix

I worked with Denise from 2011-2020. Denise handled one of the largest business units in our company, and that was because she was one of the best on the operations team. Not only is she very hard working (putting in whatever hours needed to complete her work load), she also has one of the best memories I have every encountered and did a wonderful job remembering all of the compliance laws associated with labor and employment in CA (which are many). Denise did an incredible job of streamlining a very complex workload with multiple internal contacts and made it a very efficient system for the field. She provided timely and thorough support to internal and external customers and I am very grateful to have had her expert support for so many years!

Faith Paclibar

I have worked with Denise since 2012 when I joined Parker and Lynch. I have never seen anyone as hardworking and dedicated as she is. She also has the kindest heart and would drop anything just to help someone out even if it's not related to her line of work. She always goes above and beyond to everything that she does. Denise is very smart and has excellent technical skills. We were so lucky that she works with us onsite as we don't even have to call IT for any questions related to computers. She does take on a lot of responsibilities and she handles the biggest branches. She is so dedicated that she does not mind the long hours (sometimes working 13+ hours daily). She does whatever it takes to get the job done. I am so grateful I work with her as she truly is exceptional!

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Experience

    • Payroll Implementation Specialist
      • Jul 2020 - Present

      Completes and Gathers all necessary data to Onboard the client and acts as the Liaison between the client and the Transition Specialist in the initial phase of the project.Ensure that all projects are delivered on schedule and setting expectations with client for milestones that are at risk of not being met. While offering the highest level of customer service, maintain proactive and regular communication with clients, using collaboration tools, email and facilitating conference calls. Inform, educate and problem solve with clients to help them understand what they will be getting and the nature of their responsibilities. Help clients improve their business through collaborative efforts of continuous improvement. Respond promptly and consistently to changing customer needs and circumstances and be highly responsive to client communications. Manage project by ensuring that changes are documented and approved by management, proactively identifying factors that might lead to missed deadlines, poor quality and/or unmet expectations. Navigate third party software by running reports and acquiring data. Interpret the data with high attention to detail and accuracy. Analyze results, identify trends, patterns, and relationships in complex data sets. Provide ongoing reports/imports. Effectively prioritize and execute tasks in a high-pressure environment. Other duties as assigned to support the efficient operation of the department. Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Regional Operations Coordinator
      • Mar 2011 - Apr 2020

      The Regional Operations Coordinator provides high level operational functions to support the multiple branches and lines of business of Accounting Principals primarily with Pay/Bill functions. Mentors Operations Coordinators in branches the ROC supports.

    • Office Coordinator
      • Jan 2008 - Mar 2011

    • United States
    • Printing Services
    • 1 - 100 Employee
    • Front Desk
      • 2007 - 2007
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Assignor/ Shipper
      • Dec 2003 - Feb 2006

Education

  • Chaffey College
    Business Administration and Management, General
    2009 -

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