Director of Business Enablement

• Apr 2022 - Present

Field Service Manager - Americas

• Jul 2020 - Apr 2022

US Regional IT Field Services Team Lead

• Sep 2017 - Jul 2020

I manage the Field Services team of 20+ technicians across the United States and Canada that provide onsite and remote support to end users. Work with central IT to test changes that are rolled out globally while ensuring central processes, policies, guidelines are followed. I manage the Field Services team of 20+ technicians across the United States and Canada that provide onsite and remote support to end users. Work with central IT to test changes that are rolled out globally while ensuring central processes, policies, guidelines are followed.

Desktop Support Specialist

• Jun 2015 - Sep 2017

Helpdesk Analyst

• Oct 2013 - Jun 2015

Provide software and hardware support for clients by phone and on-site. Install new hardware, software and systems for clients. Install, configure and maintain network services, equipment and devices. Perform troubleshooting analysis of server, workstation and associated systems. Provide software and hardware support for clients by phone and on-site. Install new hardware, software and systems for clients. Install, configure and maintain network services, equipment and devices. Perform troubleshooting analysis of server, workstation and associated systems.

Deskside Support Technician

• Apr 2011 - Oct 2013

Provide support for 600+ computers, printers and cell phones by phone or in person. Active Directory account creation and maintenance. Support and install canned and custom software. Purchased assets and maintained tracking system for assets. Provide support for 600+ computers, printers and cell phones by phone or in person. Active Directory account creation and maintenance. Support and install canned and custom software. Purchased assets and maintained tracking system for assets.

Systems Support Specialist

• May 2003 - Apr 2011

Support 200+ users in-house and remote for Mac, PC, printers and cell phones. Active Directory account management. All server backups and restores using Veritas Backup Exec. Managed Enterprise Virtual Arrays (EVA) and disk expansions Management of Exchange 2003 Support and installation of canned and custom software. Purchased hardware and software company-wide Managed Symantec Anti-Virus server and clients then moved to Sophos protection Management of Avaya and Definity systems Built training manuals and trained computer users on custom software Show less

Desktop Support Specialist

• Feb 1999 - Jun 2003

Provided technical assistance and training in-house and remote Deploy new systems to clients across Michigan Research purchasing options and needs of clients Managed GroupWise in a Novell network Provided technical assistance and training in-house and remote Deploy new systems to clients across Michigan Research purchasing options and needs of clients Managed GroupWise in a Novell network