Denise Rudman
Business Development Executive at CSG Global Consulting- Claim this Profile
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Bio
Lisa Ruggieri
Denise's energetic, personable, detailed oriented approach to her professional results driven ability is what sets Denise apart from all others. Denise is contagious and has a unique ability to gain the commitment from team members, colleagues and management across all business functions to accomplish a common goal. Denise's customers "love her" due to her genuine, customer-centric approach while ensuring preservation of the bottom line. Denise was very successful improving DM and I had the pleasure of managing her and sharing her unique skill sets for the betterment of the team.
Yvette Kanzler
Denise and I work indirectly together. She is the easiest person to get along with. Denise is easy to discuss matters with, she listen and provides great feed back. Denise knows her abilities and skills and uses them to the company's best interest. She assist me in making my job easier as she knows exactly what to send me and when an error is made, she is the first one to assist in getting it corrected. I really enjoy working with Denise.
Lisa Ruggieri
Denise's energetic, personable, detailed oriented approach to her professional results driven ability is what sets Denise apart from all others. Denise is contagious and has a unique ability to gain the commitment from team members, colleagues and management across all business functions to accomplish a common goal. Denise's customers "love her" due to her genuine, customer-centric approach while ensuring preservation of the bottom line. Denise was very successful improving DM and I had the pleasure of managing her and sharing her unique skill sets for the betterment of the team.
Yvette Kanzler
Denise and I work indirectly together. She is the easiest person to get along with. Denise is easy to discuss matters with, she listen and provides great feed back. Denise knows her abilities and skills and uses them to the company's best interest. She assist me in making my job easier as she knows exactly what to send me and when an error is made, she is the first one to assist in getting it corrected. I really enjoy working with Denise.
Lisa Ruggieri
Denise's energetic, personable, detailed oriented approach to her professional results driven ability is what sets Denise apart from all others. Denise is contagious and has a unique ability to gain the commitment from team members, colleagues and management across all business functions to accomplish a common goal. Denise's customers "love her" due to her genuine, customer-centric approach while ensuring preservation of the bottom line. Denise was very successful improving DM and I had the pleasure of managing her and sharing her unique skill sets for the betterment of the team.
Yvette Kanzler
Denise and I work indirectly together. She is the easiest person to get along with. Denise is easy to discuss matters with, she listen and provides great feed back. Denise knows her abilities and skills and uses them to the company's best interest. She assist me in making my job easier as she knows exactly what to send me and when an error is made, she is the first one to assist in getting it corrected. I really enjoy working with Denise.
Lisa Ruggieri
Denise's energetic, personable, detailed oriented approach to her professional results driven ability is what sets Denise apart from all others. Denise is contagious and has a unique ability to gain the commitment from team members, colleagues and management across all business functions to accomplish a common goal. Denise's customers "love her" due to her genuine, customer-centric approach while ensuring preservation of the bottom line. Denise was very successful improving DM and I had the pleasure of managing her and sharing her unique skill sets for the betterment of the team.
Yvette Kanzler
Denise and I work indirectly together. She is the easiest person to get along with. Denise is easy to discuss matters with, she listen and provides great feed back. Denise knows her abilities and skills and uses them to the company's best interest. She assist me in making my job easier as she knows exactly what to send me and when an error is made, she is the first one to assist in getting it corrected. I really enjoy working with Denise.
Credentials
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Avaya OneCloud™ Sales Proficient
AvayaJan, 2023- Nov, 2024 -
Avaya OneCloud™ UCaaS Sales Specialized
AvayaJan, 2021- Nov, 2024
Experience
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CSG Global Consulting
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United States
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Telecommunications
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1 - 100 Employee
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Business Development Executive
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Jul 2017 - Present
• Avaya, Mitel, and Extreme Solution Sales to small, medium and enterprise customers• Evaluate client's telecom, carrier, voice, and data, managed services and cloud requirements and budgeting• Position and sell telecom, voice, managed services, cloud and data technologies and services
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Director Of Client Relations
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Jan 2014 - Present
• Communicate directly with all assigned CSG customers assisting with:o Advocate for customer satisfaction o Minor sales requestso Identifying and uncovering new sales opportunitieso Customer care issues requiring operational escalationo Post Cut support and basic end user training (as required)o Coordinate Annual, Semi-Annual or Quarterly account review meetings• Web Portal Customer Training and Onboarding• Update, Maintain and Generate Weekly Sales Funnel Reports• Generate Weekly Quote Margin Reports• Assist Sales Department on attending Sales Meetings• Assist Sales Department with Manufacturer Opportunity and Lead Registrations• Assist Sales Department with Special Pricing Requests• Assist with Sales department RFP/RFQ/RFI responses• Manage CSG maintenance contract renewal process (SLT generation and notify sales reps on expirations)• Manage Avaya PASS/PASS Plus/Support Advantage/Upgrade Advantage contract expirations (work with Sales Engineering on creation and delivery of pricing)• Manage ShoreTel Partner/Enterprise Support Contract Expirations and Quote Generation Show less
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Black Box
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Regional Sales Representative
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Apr 2006 - Jan 2014
Responsible for effectively establishing and maintaining relationships with assigned client base to ensure continued and increased client retention rates. Responsible for effectively establishing and maintaining relationships with assigned client base to ensure continued and increased client retention rates.
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Project Manager Small Business
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2000 - 2006
Review contract and Quality Assurance Packages, make initial contact with the customer to verify contract info and confirm requirements for installation. Order, track, and expedite stock and non-stock equipment while updating various contract logs. Schedule Installation Technicians and Programmers; Coordinate with the Sales, Operations and Contracts departments with questions or issues regarding the installation Perform financial review and reconciliation of job costs in comparison to the project objectives upon completion of the project. Prepare final project documentation for distribution and database updates Maintain monthly revenue forecast log for Finance Department Assist with General Business Systems, specifically key system related questions and issues. Show less
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Service Advisor
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1995 - 2000
Service Advisor Delaware Valley Region (30 technicians) Single point of contact for Move, Adds, and Change orders. Coordinated, scheduled, and dispatched all trouble calls & customer service orders. Analyzed, and prioritized daily Technician workload based on geographic location, customer priority, and problem severity. Prepared weekly load balances for branch supervisors. Strived to maintain positive customer satisfaction. Assisting in the training of new service advisers. Show less
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Education
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1991 - 1993
Palm Beach State College
Marketing
Community
