Denise Rodriguez
Assistant Managing Director at Villa Medicea di Lilliano Wine Estate- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Italian Full professional proficiency
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Bio
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Credentials
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Marketing in a digital world
University of Illinois at Urbana-Champaign| CourseraJan, 2021- Sep, 2024 -
The fundamentals of hotel distribution
ESSEC Business SchoolNov, 2020- Sep, 2024
Experience
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Villa Medicea di Lilliano Wine Estate
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Italy
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Travel Arrangements
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1 - 100 Employee
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Assistant Managing Director
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Mar 2019 - Present
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Revenue & Sales Manager
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May 2018 - Present
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Revenue360
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Spain
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Travel Arrangements
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Founder
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Jul 2017 - Mar 2020
❧ Revenue360 is a young company that helps independent and small hotels with their online sales and distribution. The ABC’s of our service is revenue management, online sales, social media and communication.
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Assistant Front Office Manager
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Dec 2016 - Nov 2017
❧ I was responsible for the property management. From welcoming guests ensuring their satisfaction throughout their stay to reservations management, booking Engines, en-of-month reports, social media reviews, housekeeping rosters and rooms’ supervision.
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My gap year
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United Kingdom
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Leisure, Travel & Tourism
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1 - 100 Employee
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World Travel
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Nov 2015 - Oct 2016
❧ After my Australian work visa expired, I decided to fulfill my lifelong dream of traveling around the world. I spent a year traveling around Oceania and South-East Asia.
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Contractor Care Consultant
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Dec 2014 - Nov 2015
❧ I was the primary point of contact for contractor queries, providing a high level of customer service on a daily basis. The contractor onboarding process, building a relationship and managing their needs throughout the duration of their contract were the main parts of my job, as well as producing business reports and gathering market information.I worked very closely with the auditing and accounting department to ensure contract compliance and liaising. Negotiation was a mandatory… ❧ I was the primary point of contact for contractor queries, providing a high level of customer service on a daily basis. The contractor onboarding process, building a relationship and managing their needs throughout the duration of their contract were the main parts of my job, as well as producing business reports and gathering market information.I worked very closely with the auditing and accounting department to ensure contract compliance and liaising. Negotiation was a mandatory skill for my position to be able to deal with contractors and clients’ rate expectations.Unfortunately the work & travel visa lasted only for 1 year so in consequence I had to conclude my time in this amazing company.I was recognized as employee of the month on August 2015. Show more Show less
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Four Seasons Hotels and Resorts
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Canada
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Hospitality
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700 & Above Employee
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Sales & Marketing Assistant
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Jul 2012 - Nov 2014
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Human Resources Administrative & Training Assistant - Internship
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May 2012 - Jul 2012
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NH Hotel Group
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Spain
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Hospitality
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1 - 100 Employee
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Human Resources Administrative Assistant - Internship
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Jul 2011 - Dec 2011
❧ I assisted the Director of Human Resources. News starters and finishers paperwork, the onboarding process, and managing weekly timesheets and outstanding payments were part of my duties.
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Sheraton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Hostess - Internship
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Sep 2010 - Jan 2011
❧ I had my first professional experience working during the breakfast service. As hostess, I was in charge of welcoming guests. As waitress, I took orders and prepared hot drinks. Keeping food stations full and fresh was also part of my job, as well as setting the mise en place for the next service.
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Education
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Vatel - International Business School Hotel & Tourism Management
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Vatel - International Business School Hotel & Tourism Management
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Emaús School
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Euskal - Echea School