Experience

Toyota Financial Services Ireland DAC

• Ireland
• Financial Services
• 1 - 100 Employee

• Customer Relations Manager

  • Dec 2022 - Present



Toyota Financial Services Ireland

• Customer Care Team Lead

  • Aug 2017 - Present



Toyota Ireland

• Automotive
• 1 - 100 Employee

• Customer Relations Executive

  • May 2016 - Aug 2017



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Customer Care Specialist

  • Jan 2015 - Jan 2016

  • Responsible for product orders from multiple Kerry manufacturing sites from customer mainly within the MENAT region• Managing and resolving queries from 40+ accounts which fall under my remit• Maintain open communication whilst managing relationships with Kerry sites, MENAT Customers, account managers, multiple export teams and key internal stakeholders• Liaise with EMEA export teams in relation to delivering correct and on-time documentation for export orders• Work closely with site supply planners and transport planners ensuring production is on schedule to meet loading and transport deadlines• Key orders with extreme attention to detail ensuring and being responsible for these being error free• Keep up to date on internal process changes and implement where necessary• Manage customer profiles, making changes and updating when necessary• Work within a team and helping each to other to make sure the customer receives impeccable customer care



Paddy Power Betfair

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Event Manager

  • Nov 2012 - Apr 2014

  The Paddy Power Live Events team exists to plan and execute memorable and standout live events on behalf of the entire Paddy Power business. As part of a team, I’m responsible for managing the lifecycle of each event whilst working closely with each Paddy Power channel to ensure their guests experience the wow factor at each event. All events must be entertaining for our clients whilst ensuring they have felt the Paddy Power brand brought to life. Working with external suppliers on the creation and fulfilment of bespoke merchandise and gifts also falls within my remit.

• Online/Email Marketing Executive - Games

  • May 2010 - Nov 2012

  My role within the Games Team involved online marketing of the Paddy Power Games channel content which included Blackjack, Roulette, Slots and Virtual games amongst others. I worked within a highly motivated, results driven team where being proactive and reactive in order to meet monthly targets were key. I was responsible for the creation and execution of the monthly marketing plan which included managing the monthly marketing budget. By working closely with other departments such as the Design team we delivered targeted promotion creative and content to the channels highly segmented customer base including specific VIP customer based content. Ensuring the Paddy Power Brand equity and tone of voice shone through in campaign creative and messaging was vital when devising customer promotions.

• Customer Support Supervisor

  • Feb 2009 - May 2010

• Customer Support Agent/Senior Agent

  • Nov 2007 - Feb 2009



BMW Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Parts Advisor/Secretary

  • Jul 2000 - Jul 2003