Experience

County of San Benito

• Government Administration
• 100 - 200 Employee

• Assistant Board Clerk

  • Aug 2022 - Mar 2023

  Hollister, California, United States ● Provided support functions for the Board of Supervisors; served as Deputy Clerk to the Board of Supervisors, as delegated. Received, processed, distributed & prepared a variety of documents related to the Board proceedings, such as but not limited to Agendas and Item Transmittal Forms. ● Answered inquiries & requests from the public, employees press & governmental agencies regarding Board actions, proceedings, approved contracts, ordinances & resolutions. ● Reviewed clerical accuracy… Show more ● Provided support functions for the Board of Supervisors; served as Deputy Clerk to the Board of Supervisors, as delegated. Received, processed, distributed & prepared a variety of documents related to the Board proceedings, such as but not limited to Agendas and Item Transmittal Forms. ● Answered inquiries & requests from the public, employees press & governmental agencies regarding Board actions, proceedings, approved contracts, ordinances & resolutions. ● Reviewed clerical accuracy of written materials as submitted for Board consideration. ● Received & processed Claims Against the County, & fully executed Contracts from all County departments.

• Office Administrative Assistant

  • Feb 2022 - Aug 2022

  Hollister, California, United States ● Maintained confidential information in accordance with legal standards & County regulations. ● Analyzed data, interpreted policies, procedures, & regulations, developed persuasive conclusions, & prepared reports. ● Resolved conflicts & responded appropriately to complaints from members of the public & others. ● Assisted the Executive Secretary to the CAO & the County Budget Officer with timely processing Accounts Payable. ● Served as the first point of contact for the County's… Show more ● Maintained confidential information in accordance with legal standards & County regulations. ● Analyzed data, interpreted policies, procedures, & regulations, developed persuasive conclusions, & prepared reports. ● Resolved conflicts & responded appropriately to complaints from members of the public & others. ● Assisted the Executive Secretary to the CAO & the County Budget Officer with timely processing Accounts Payable. ● Served as the first point of contact for the County's Administration Office for the public & employees.



CARES Consulting

• Executive Secretary

  • Mar 2021 - Nov 2021

  Los Banos, California, United States ● Gathered and updated office data in a regular & accurate manner, maintained well-organized records to respond swiftly to various administrative needs. ● Prioritized requests for meetings with the Executive accordingly. Ensure prompt responses to all requests. Screened telephone calls & responded to routine inquiries from parents, employees & new clients.



eTeam

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Product Support Specialist

  • May 2018 - Nov 2019

  San Jose, California, United States ● Contracted by top Fortune 500 Company. ● Prioritized requests for meetings with the Executive accordingly. Ensure prompt responses to all requests. ● Screened telephone calls & responded to routine inquiries from parents, employees & new clients. ● Monitored and evaluated Sales Representative’s customer interactions to highlight areas of strength and improvement. ● Collaborated with internal and external support teams for continued agent learning and growth, audit call logs… Show more ● Contracted by top Fortune 500 Company. ● Prioritized requests for meetings with the Executive accordingly. Ensure prompt responses to all requests. ● Screened telephone calls & responded to routine inquiries from parents, employees & new clients. ● Monitored and evaluated Sales Representative’s customer interactions to highlight areas of strength and improvement. ● Collaborated with internal and external support teams for continued agent learning and growth, audit call logs to track agent activities, identified gaps, issues, and areas of improvement for the Training team to enhance and evolve sales training. ● Resolved device issues using troubleshooting techniques and provided clear and concise information. ● Helped drive sales by offering products and services that will improve the customer’s experience. ● Reviewed account information and answered questions regarding services and orders. This was a call center environment. Show less



Lincoln Avenue Veterinary Clinic

• Receptionist

  • Dec 2015 - Dec 2017

  San Jose, California, United States ● Triage medical phone calls, managed incoming and outgoing correspondences, including answering phones, calling clients, and responding to email inquiries. ● Utilized practice management software to schedule patient appointments, completed payment transactions, and email appointment reminders. ● Maintained patient and client records, and generated reports, provided compassionate care to clients and patients, ensured prompt and accurate data recording procedures are followed each… Show more ● Triage medical phone calls, managed incoming and outgoing correspondences, including answering phones, calling clients, and responding to email inquiries. ● Utilized practice management software to schedule patient appointments, completed payment transactions, and email appointment reminders. ● Maintained patient and client records, and generated reports, provided compassionate care to clients and patients, ensured prompt and accurate data recording procedures are followed each day, communicated in an effective and professional manner with the customers and coworkers, ensured that the reception area of the clinic was always clean and presentable. ● Managed office inventory and equipment by performing consistent stock checks, anticipating needed supplies, placing orders for supplies. Show less



Dynamics Orthotics & Prosthetics

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Insurance Coordinator

  • Jun 2014 - Apr 2015

  Los Angeles, California, United States ● Obtained insurance prior authorizations, file appeals for denied prior authorizations, determined benefits and eligibility for DME (obtained insurance prior authorizations for Durable Medical Equipment), kept record of DME for billing purposes. ● Communicated with patients and providers via email and phone, tracked important dates and progress of client files, attended weekly team meetings, gathered required documents and information for processing insurance claims for Medicare… Show more ● Obtained insurance prior authorizations, file appeals for denied prior authorizations, determined benefits and eligibility for DME (obtained insurance prior authorizations for Durable Medical Equipment), kept record of DME for billing purposes. ● Communicated with patients and providers via email and phone, tracked important dates and progress of client files, attended weekly team meetings, gathered required documents and information for processing insurance claims for Medicare, Medi-Cal and private insurance. ● Ensured completion and accurate outgoing referral and authorization requests. Show less



LOS ANGELES CLINICA MEDICA GENERAL MEDICAL CENTER, INC.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Payment Poster

  • Jun 2012 - Jan 2014

  Los Angeles, California, United States ● Responsible for ensuring that all EOB’s, Insurance checks, and patient payments are accurately posted into the computer system according to insurance contracts, researched rejections included in EOBs for resolution and filed accordingly, identified when payments were not accurate; balances are left in the insurance responsibility and not adjusted to ensure the billing personnel can appeal in a timely manner. ● Maintained spreadsheets daily for reconciliation, sought collection and payment… Show more ● Responsible for ensuring that all EOB’s, Insurance checks, and patient payments are accurately posted into the computer system according to insurance contracts, researched rejections included in EOBs for resolution and filed accordingly, identified when payments were not accurate; balances are left in the insurance responsibility and not adjusted to ensure the billing personnel can appeal in a timely manner. ● Maintained spreadsheets daily for reconciliation, sought collection and payment for past due balances from patients, explained to patients in detail their insurance coverage and their financial. Show less