Portuguese Travel Consultant

• Feb 2020 - Present

Sales and Marketing Manager

• May 2013 - Dec 2018

o Organization, development and implementation of sales and marketing actions plans to promote over 20 unique international hotels (Europe, Africa and Asia) in the Brazilian market o Development of partnerships and brand alliances within the travel and luxury industries o Development of programs and activities to increase sales volumes through travel agencies, tour operators and call centers o Ongoing presence in Brazilian market, thru dedicated sales calls, trainings and workshops o Participation in B2B and B2C events to consolidate the hotel’s brand in Brazil o Responsible for escorting groups of journalists and travel agents to international destinations to promote Xmart clients (Familiarization and Press trips)

Program Manager, Executive MBA Program and Center for Executive Education - Brazil

• Jan 2011 - Jun 2012

o Responsible for the sale of the Executive MBA Program in to the South American markets o Manage the Executive MBA Program in Brazil, reporting to the director of the University of Pittsburgh in Brazil o Assistance with the recruitment activities for individuals and organizations. o Fully responsible for the reservations, transportation and all logistics of the MBA professors o Execution of mailings, including marketing pieces, holiday card, giveaways and special group mailings o Managing inventory of office supplies, electronic equipment merchandising, books and other course related materials as well as the its delivery to the students o Manage the relation with suppliers and vendors o Manage payments and receivables o Organization of events and the logistics

Senior Client Relationship Manager

• Oct 2008 - Apr 2010

o Customer Service o Sales (credit cards, landings, insurances, investments) o Portfolio Management o Prospecting new business o Drafting of contracts o Dealing with customers o Customer Service o Sales (credit cards, landings, insurances, investments) o Portfolio Management o Prospecting new business o Drafting of contracts o Dealing with customers

Assistent Purser

• May 2005 - Mar 2008

o Assistant Purser, Clearance o Cruise Director’s Assistant o Shore Excursion Manager / Excursion Sales o Sloop Shop management and Sales on board o In charge of the check in, check out and all the payments on board o Entertainment on board (all day and night games/activities) o Water sports (Driving Zodiac, kayaking, Waterskiing, Laser Sailing, Wakeboarding – Beach team) o Gymnastics and Water gym classes o Assistant Purser, Clearance o Cruise Director’s Assistant o Shore Excursion Manager / Excursion Sales o Sloop Shop management and Sales on board o In charge of the check in, check out and all the payments on board o Entertainment on board (all day and night games/activities) o Water sports (Driving Zodiac, kayaking, Waterskiing, Laser Sailing, Wakeboarding – Beach team) o Gymnastics and Water gym classes

Events Coordinator - Temporary contracts / frelancer

• 2005 - 2008

o Organization of events for international companies as Microsoft, Gefco, Unilever, Nutrimental o Responsible for the organization of the programs and meetings during the event period o Ground point of contact responsible for the smooth process and transitions of the company guest/groups on the airport arrivals, check in and check out at the hotels as well as the coordination to the different leisure activities and excursions o Organization of events for international companies as Microsoft, Gefco, Unilever, Nutrimental o Responsible for the organization of the programs and meetings during the event period o Ground point of contact responsible for the smooth process and transitions of the company guest/groups on the airport arrivals, check in and check out at the hotels as well as the coordination to the different leisure activities and excursions

Sales Manager

• May 2004 - Jan 2005

o New clients prospecting o Sales o New clients prospecting o Sales

Assistant Marketing

• Jul 2002 - Mar 2004

o Research and identification of new software products o Knowledge of the Fiscal area Systems developed by the company o Client’s follow-up, seeking the improvement of the quality of the services provided to the clients o Client’s post-sales support o Development of proposals and contracts o Research and identification of new software products o Knowledge of the Fiscal area Systems developed by the company o Client’s follow-up, seeking the improvement of the quality of the services provided to the clients o Client’s post-sales support o Development of proposals and contracts

Debits Recuperation Assistant

• Nov 1999 - Jul 2002

o Financial Area: Credit Analysis, Debit Charging and Negotiation o Good customer service, seeking to achieve the best agreements for the bank o Recognized by the bank as one of the best dealers in her area. o Titles receiving and verification o Tracking and following-up of debit payment and deals through a computerize system o Financial Area: Credit Analysis, Debit Charging and Negotiation o Good customer service, seeking to achieve the best agreements for the bank o Recognized by the bank as one of the best dealers in her area. o Titles receiving and verification o Tracking and following-up of debit payment and deals through a computerize system