Experience

CRG Global

• Market Research
• 1 - 100 Employee

• Call Center Supervisor

  • Jan 2020 - Mar 2020

  Ormond Beach, Florida, United States Manage, motivate and engage staff to ensure Call Center projects are completed on time and accurately, while complying with all company policies & procedures. Also, to collaborate with the client services teams for innovative approaches to insure client’s expectations are met or exceeded.

• Project Assistant Field Department

  • Feb 2019 - Dec 2019

  Ormond Beach, Florida, United States Worked as a liaison between company and clients through e-mail and telephone Consulted with various departments regarding cross-departmental needs for each project, and ensure all departments stay on schedule and complete projects successfully and within deadlines. Coordinated project briefings reviewing all project materials with Field Staff. Tracked activities, progress, and status of field staff on projects. Communicated daily with field offices and create Excel spreadsheets… Show more Worked as a liaison between company and clients through e-mail and telephone Consulted with various departments regarding cross-departmental needs for each project, and ensure all departments stay on schedule and complete projects successfully and within deadlines. Coordinated project briefings reviewing all project materials with Field Staff. Tracked activities, progress, and status of field staff on projects. Communicated daily with field offices and create Excel spreadsheets for jobs in field.



State of Florida

• Government Administration
• 700 & Above Employee

• Economic Self Sufficiency Specialist

  • Feb 2018 - Jul 2018

  Daytona Beach, Florida Area Determine the eligibility of applicants and recipients for public assistance



Selene Finance LP

• United States
• Financial Services
• 300 - 400 Employee

• Claims Specialist

  • Jan 2014 - Jun 2017

  Jacksonville, Florida Area Responsible for ensuring FHA HAMP/MOD and Short Sale claims are filed on insured loans. Perform all eviction functions in connection with foreclosed property; held accountable for all the timeliness of their tasks as well as those of the Eviction Attorney/and our outsourcer.



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• FHA Reconveyance Lead

  • 2012 - 2013

  Troy, MI Manage pipeline of FHA reconveyances by reviewing and rectifying causes of the reconveyance including: prepare demand for payment letters, quit claim deeds, overseeing damage properties working with Property Preservation. Filed appeals with HUD to accept reconveyed properties.



Title Source

• Closing Coordinator / Vendor Specialist

  • 2010 - 2012

  Troy, MI Ensure all residential closing packages were complete and compliant with government regulations. Work with independent abstractors and nationwide vendors to ensure all necessary documentation was received for title commitments for residential closings.



Property Marketing Agency

• United Kingdom
• Marketing Services
• 700 & Above Employee

• REO Manager

  • 2005 - 2010

  Utica, Michigan Managed the pipeline of over 50 bank owned residential properties listed for sale. Coordinated all necessary steps from listing of the property to the sale of the property including all the posting on the MLS system and all marketing materials. Completed BPO's