Broker Assistant

• Nov 2021 - Present

Driver

• Sep 2020 - Present

• Working as a team member to achieve the highest level of customer service • Remain professional and polite under all circumstances • Perform any duties as requested by management • Customer Service • Working as a team member to achieve the highest level of customer service • Remain professional and polite under all circumstances • Perform any duties as requested by management • Customer Service

customer care coordinater

• Apr 2014 - Sep 2020

• Identify and developed working relationships with 3rd party carriers to secure full truckload or LTL coverage of freight • Worked with Real-Time Freight and dispatchers to ensure success in meeting customer shipping needs • Knowledge of current market conditions and business needs to effectively negotiate competitive rates with carriers • Prioritized work based on customer and operational needs • Responsible for tracking and tracing loads in route, scheduled for pick-up, and delivery status • Resolved complaints concerning billing and delivery status and escalated service failures to quality control as needed • Completed delivery and acceptance orders, while reconciling shipment quantities with shipment documentation Show less

residential cleaner

• Jun 2011 - May 2012