Experience

APC Postal Logistics

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Client Communications Manager

  • Oct 2011 - Present

  -Courteous communication with customers by telephone, email, and face to face meetings -Handle customer complaints -Investigate and solve customers' problems -Develop customer service procedures and standards -Train staff to deliver a high standard of customer service Have full knowledge of APC’s services -Courteous communication with customers by telephone, email, and face to face meetings -Handle customer complaints -Investigate and solve customers' problems -Develop customer service procedures and standards -Train staff to deliver a high standard of customer service Have full knowledge of APC’s services



Pitney Bowes International Services

• Postal Direct Specialist

  • Jan 2008 - Oct 2011

  Perform various customer service functions, including handling client inquiries and complaints, new client setup, training of specialized process for sending international bulk mail through various global vendors.Service 38 accounts, setting up daily reports and providing milestone tracking for all shipments.Provide support to the Sales department, handling all correspondence via email and/or phone in a timely and professional manner.Manage all client supplies needed for international mailing. Show less

• Customer Service Representative

  • Dec 2004 - Oct 2011

  Provide support to the Sales department, handling all correspondence via email and/or phone in a timely and professional manner.Set up new accounts, schedule meetings, assist customers with invoices, research and resolve customer/sales complaints, train new employees.Schedule freight pickups



Johnson & Hayward, Inc.

• Clifton, New Jersey

• Receptionist

  • Jan 1999 - Jan 2004

  Handle multi-line phone system. Greet incoming visitors, arrange transportation to and from facility, Provide support to the Sales department, handling all correspondence via email and/or phone in a timely and professional manner. Generate letters to clients and prospective clients. Set up new accounts; schedule meetings and interviews; assist customers with invoices; research and resolve customer/sales complaints, train new employees. Responsible for all transportation logistics, including line haul trucking, Federal Express and DHL. Show less