Sales Executive

• Jul 2023 - Present

Business Development Manager

• Oct 2022 - Present

Customer Experience Manager

• Dec 2020 - Dec 2021

• Management of international clients’ portfolios • Spearheading customer experience by delivering sound counsel, solutions and recommendations • Identification of opportunities for business growth and development • Upselling and cross-selling opportunities to the sales team • Promoting high-quality sales, supply and customer service processes • Preserving customers and renewing contracts • Identifying potential customers to establish relationships • Management of international clients’ portfolios • Spearheading customer experience by delivering sound counsel, solutions and recommendations • Identification of opportunities for business growth and development • Upselling and cross-selling opportunities to the sales team • Promoting high-quality sales, supply and customer service processes • Preserving customers and renewing contracts • Identifying potential customers to establish relationships

Sales Manager

• Jan 2020 - May 2020

• Product development and improvement • Sales planning • Market intelligence and research • Framing and administration of sales policies • Recruiting, selecting, and training of sales personnel • Sales promotion and advertising • Coordination of sales and marketing activities between Head Office and the local Vic Falls property. • Management of capital expenditure on the Game Reserve. • Product development and improvement • Sales planning • Market intelligence and research • Framing and administration of sales policies • Recruiting, selecting, and training of sales personnel • Sales promotion and advertising • Coordination of sales and marketing activities between Head Office and the local Vic Falls property. • Management of capital expenditure on the Game Reserve.

Guest Relations Manager

• Jan 2018 - Jan 2020

• Managing brand, design, illustrations and structure, ensuring consistent brand standards across public sites, trade show exhibition displays and collateral. • Developing and implementing comprehensive unit marketing strategies that support the organizations objectives. • Developing strategic plans to generate business for The Kingdom on a local and national level in liaison with Head Office. • Compiling, proof reading and editing material for the Hotels social media platforms to maintain consistency across multiple projects. • Differentiating Business through extensive follow up to assess client requirements and foster relations. • Analysing P&l statements, developing operating budgets, forecasts and capital expenditure planning. • Ensuring all front office staff are fully conversant with the Quality Management system. • Driving Sales through conducting intensive site inspections to drive Hotel sales and create business relations with suppliers. • Managing Tours Desk expenses and maximizing revenue by active in house marketing strategies • Generation of Revenue reports • Development and monitoring of service level agreements with guests Managing the Units Social Responsibility portfolio. Show less

Guest Relations Manager

• Jan 2018 - Dec 2019