Customer Success Manager

• Feb 2023 - Present

Medical Receptionist

• Jun 2022 - Jan 2023

Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries. Maintain the reception area and waiting room. Keep these areas always tidy. Maintain patient accounts by obtaining, recording, and updating personal and financial information. Maintain operations by following policies and procedures; reporting needed changes. Contribute to team effort by accomplishing related results as needed. Protect patients’ rights by maintaining the confidentiality of personal and financial information. Proficient data entry. Proper patient check-in process. Check multiple electronic verification systems to verify current health insurance coverage. Co-pay and account balance collections. Managing a high-volume phone and checking voicemails, emails, and faxes. Assist clinical staff with chart preparation. Scanning. Faxing.

Independent Business Owner

• Dec 2021 - Jun 2022

Owner and creator of a bachelorette party planning company in Miami, FL, founded in 2021. Sell essential services to individuals, planned and executed party décor, and more for clients. Executed all event project management, budgeting, customer relations, vendor relationships, and overall business management for Bach It Up. Ran an internship program for college students entering this field of study. Owner and creator of a bachelorette party planning company in Miami, FL, founded in 2021. Sell essential services to individuals, planned and executed party décor, and more for clients. Executed all event project management, budgeting, customer relations, vendor relationships, and overall business management for Bach It Up. Ran an internship program for college students entering this field of study.

Clerk

• Oct 2019 - Jun 2022

•Maintaining records, checking/retrieving data from various sources, and preparing reports as needed. •Maintaining and creating file system, adhering to standard procedures and schedules, handling file requests and/or productive logs •Utilizing personal computer, typewriter, and other standard office equipment for recording, storing, receiving, and presenting information •Answered customer questions and provided any information, run errands needed for the office, and delivered messages •Maintain inventory of office supplies and re-organized the accordingly •Copy, scan, and file any data entry as well as mailed out messages, information, and/or supplies

Recruitment Assistant

• Jun 2021 - Mar 2022

•Provide excellent customer service to all prospects and current students via emails, phone calls, and in-person. •Prepares ID Transfers, Travel Authorizations, Cash Advances, Expense Reports, and Requisitions. •Provides administrative support for the office to include telephone coverage, copier projects, mail handling, supplies control, and necessary communications internally and externally. •Assist with planning and execution of recruitment events, open houses, and seminars. •Providing information to prospective students about requirements, deadline dates, and general information.

Summer Camp Counselor

• Jun 2018 - Aug 2018

•Supported safety of all individuals with disciplined enforcement of consistent policies •Collaborated with other camp counselors to create atmosphere of fun and learning •Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance •Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills •Ensured activities and field trips ran smoothly and in accordance with Belen's rules and regulations •Adhered to all emergency procedures associated with camp program

Summer Camp Counselor

• Jun 2017 - Aug 2017

•Supported safety of all children with disciplined enforcement of consistent policies •Coordinated and lead multiple recreational activities within my group •Collaborated with other camp counselors to create atmosphere of fun and learning •Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance •Ensured activities and field trips ran smoothly and in accordance with Belen's rules and regulations •Implemented recreational activities, including swimming, dancing, arts and crafts and other sports activities for the group of children

Cheerleading Instructor

• Sep 2016 - Jun 2017

•Enhanced player health with optimized nutritional strategies and improved life choices •Established clear benchmarks for performance and monitored individual and team progress •Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others •Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries •Introduced games and drills, which helped students to better develop skill levels •Increased player strength, agility and skills through successful practices •Directed ambitious practice sessions to boost athletic abilities and teamwork