Experience

Metafore

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Apr 2011 - Present

• Service Delivery Specialist / Dispatcher

  • Oct 2009 - Apr 2011



Koch Transportation

• Cambridge, Ontario

• OS&D Administrator

  • Sep 2008 - Oct 2009

  * Communicate directly with dock staff to ensure that all Overages, Shortages and Damages are reported and investigated in real time. * Investigate all freight claims made against my terminal * Customer service as required * Back haul dispatcher as required * Communicate directly with dock staff to ensure that all Overages, Shortages and Damages are reported and investigated in real time. * Investigate all freight claims made against my terminal * Customer service as required * Back haul dispatcher as required



McArthur Express

• Cambridge, Ontario

• Account Administrator / OS&D Administrator / Load Planner / Customer Service

  • Jan 2000 - Sep 2008

  • Freight Claims Adjuster, investigation as well as determination • Manage distribution for overseas account; manage incoming container shipments and distribution of goods throughout the US. Handle all customer inquiries via fax, phone and email- ensuring deadlines are met for installation, determine the best method of transportation to meet customer needs while keeping costs to the client minimal, and increasing/maintaining profitability. • Accounts Receivable. Applying freight rates… Show more • Freight Claims Adjuster, investigation as well as determination • Manage distribution for overseas account; manage incoming container shipments and distribution of goods throughout the US. Handle all customer inquiries via fax, phone and email- ensuring deadlines are met for installation, determine the best method of transportation to meet customer needs while keeping costs to the client minimal, and increasing/maintaining profitability. • Accounts Receivable. Applying freight rates, invoicing - ensuring that all applicable upcharges were captured. • Generate weekly and monthly Delivery Performance Reports for customers • Load Planner - manage freight planning of daily truck routes into the the mid-west and western United States. (Backup coverage for the eastern states as required) • Prepare and present customs paperwork to customs brokers clearance for goods inbound into the US • Delivery scheduling - contact clients to schedule delivery appointments. • Back-haul dispatching when required • Use of in house system to generate driver's payroll when required Show less • Freight Claims Adjuster, investigation as well as determination • Manage distribution for overseas account; manage incoming container shipments and distribution of goods throughout the US. Handle all customer inquiries via fax, phone and email- ensuring deadlines are met for installation, determine the best method of transportation to meet customer needs while keeping costs to the client minimal, and increasing/maintaining profitability. • Accounts Receivable. Applying freight rates… Show more • Freight Claims Adjuster, investigation as well as determination • Manage distribution for overseas account; manage incoming container shipments and distribution of goods throughout the US. Handle all customer inquiries via fax, phone and email- ensuring deadlines are met for installation, determine the best method of transportation to meet customer needs while keeping costs to the client minimal, and increasing/maintaining profitability. • Accounts Receivable. Applying freight rates, invoicing - ensuring that all applicable upcharges were captured. • Generate weekly and monthly Delivery Performance Reports for customers • Load Planner - manage freight planning of daily truck routes into the the mid-west and western United States. (Backup coverage for the eastern states as required) • Prepare and present customs paperwork to customs brokers clearance for goods inbound into the US • Delivery scheduling - contact clients to schedule delivery appointments. • Back-haul dispatching when required • Use of in house system to generate driver's payroll when required Show less