Experience

Guild Energy

• United Kingdom
• Utilities
• 1 - 100 Employee

• C & R Manager-Retired

  • Jan 2017 - Present

  Liverpool, United Kingdom



Taken time out

• Ex Head of Operations and Process improvement

  • Feb 2016 - Dec 2016



Inenco Direct

• Head of Operations

  • Apr 2014 - Feb 2016

  liverpool, england Head of operations for Inenco Direct. Responsible for back office functions across multiple sites. Process improvement projects on existing and new processes. Reduce costs while increasing revenue through strategic improvements. Supplier stakeholder management



Barclays Bank PLC

• Strategic Transformation Manager

  • Jan 2013 - Nov 2013

  Radbroke Hall Knutsford Strategic Transformation Manager. Responsible for developing and implementing a strategy to move Data Subject Access requests from Claims Management Companies in relation to PPI protection claims to an automated short form process. Engaging key stakeholders in PPI world and working with Senior Strategy Managers in claims to reduce number of vexaious claims. Target to reduce costs (FTE,paper reduction and time of process). Succesfully migrated circa 50K per month to new process with reduction… Show more Strategic Transformation Manager. Responsible for developing and implementing a strategy to move Data Subject Access requests from Claims Management Companies in relation to PPI protection claims to an automated short form process. Engaging key stakeholders in PPI world and working with Senior Strategy Managers in claims to reduce number of vexaious claims. Target to reduce costs (FTE,paper reduction and time of process). Succesfully migrated circa 50K per month to new process with reduction costs in excess of 380K per annum. STM- Project to enable channel of choice for New to Bank Customers to open accounts via our telephony channels. Working with key stakeholders across the business to agree and sign off a tactical solution to implement a 'Proof of Concept' ahead of a strategic solution. Show less



Barclays

• Process Manager

  • 2012 - Nov 2013

  Strategic process improvements to banking processes using Lean and Six Sigma methodology. Remove non value added costs from processes using DMAIC and PDSA tools to measure and maximise benefits of improvement.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operational Excellence

  • Jul 2011 - Feb 2012

  Responsible for strategic improvements to top workstreams to ensure services available to customers through channel of choice. Using Six Sigma methodology and DMAIC approach to maximise and measure benefits of major process improvements