Experience

Versalus Health
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• SQL Developer

  • Jan 2018 - Present


Concerto Healthcare

• United States
• Medical Practices
• 1 - 100 Employee

• Data Analyst/Front End Developer

  • Jun 2015 - Jan 2018

  Develops data visualizations using Tableau as well as a source for management on Tableau server. Created critical Executive Dashboard reports using Tableau where no previous tool existed for the Executive Team to utilize. Creates, modifies, and executes SQL queries using Microsoft SQL Server to deliver reports to business users. Serves as business analyst to various projects and extracts key data elements for business users to make decisions. Acts as a back up liaison for application support to TruCare, the company UM/CM application. Experience working in eClinicalWorks EHR for extracting data elements for reporting. Show less



St. Joseph Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• System Analyst I

  • Dec 2013 - Jun 2015

  Provided on-site technical support to users (physicians and employees) for applications such as Allscripts Touchworks, Allscripts TouchChart, IDX, Systoc, and Dragon Dictation.Acted as a problem solver and identified new or better ways to enhance current practices in order to eliminate waste, and increase value for our users. Orchestrated and executed a software upgrade for Occupational Medical site to streamline current practice and ensure that the site is on the cutting edge of technology and ensuring patient safety was not compromised by using outdated software.Maintained the entire organizations patient portal software by providing updates to users when needed, training, building provider profiles, acting as a liaison between the vendor and the organization for technical issues, and collecting and distributing data per users requests. Show less

• PBX/Switchboard Operator/Receptionist

  • Jul 2011 - Dec 2013

  Answer inbound calls to the office on a 6-line switchboard and route calls to the appropriate destination.Take detailed messages with pertinent information that is to be delivered to the medical assistants/physicians and administrative staff.Cross-trained in various departments in the office to learn scheduling and receptionist responsibilities.Participated in an A3 problem solving event for the patient portal to improve functionality. Contributed to a new layout that will make process much easier for patient’s to access their medical information via the portal. Show less



St. Joseph Health System

• United States
• Medical Practices

• Collections Representative

  • Jan 2011 - Apr 2011

  Audited patient accounts pending debt collections using IDX and Touchworks to ensure accuracy and sufficient notification had been made to the patient before considering for collections. Wrote off patient accounts that were past due and distributed final reports to third party collection agency and within the office. Maintained reports for Televox automated calls to patients and called exceptions in an attempt to collect past due balances from patients and reported completion of calls made in Microsoft Excel. Back up for payment phone line, set patients up on payment plans, took messages, and answered questions. Wrote correspondence in Microsoft Word for office manager for use as templates in IDX to be distributed to patients as needed. Show less



Sidecca

• Retail
• 1 - 100 Employee

• Assistant Manager

  • Oct 2010 - Jan 2011

  Sought out by Sidecca recruiter to work for company. Communicated directly with owner and buyers to fill the needs of the store. Received accolades with regards to my ability to communicate professionally and effectively. Sought out by Sidecca recruiter to work for company. Communicated directly with owner and buyers to fill the needs of the store. Received accolades with regards to my ability to communicate professionally and effectively.



Pacific Sunwear

• United States
• Retail

• Assistant Manager

  • Mar 2010 - Oct 2010

  Customer relations and established a strong client base in order to drive business. Assigned as “Operations Manager” in order to maintain back office paperwork. Orchestrated full store floor sets, merchandising, and visual standards set forth by the company. Recruited, interviewed, and screened potential candidates for employment. Analyzed and composed weekly business recaps for upper management to scrutinize. Customer relations and established a strong client base in order to drive business. Assigned as “Operations Manager” in order to maintain back office paperwork. Orchestrated full store floor sets, merchandising, and visual standards set forth by the company. Recruited, interviewed, and screened potential candidates for employment. Analyzed and composed weekly business recaps for upper management to scrutinize.



Planet Funk

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Manager

  • Jul 2008 - Mar 2010

  Created dynamic merchandising displays to appeal to each core customer profile. Maintained hassle-free operational standards and streamlined processes for entire management team to follow and ensure all operational needs were maintained. Recruited, interviewed, and screened potential candidates for employment. Created dynamic merchandising displays to appeal to each core customer profile. Maintained hassle-free operational standards and streamlined processes for entire management team to follow and ensure all operational needs were maintained. Recruited, interviewed, and screened potential candidates for employment.



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2004 - May 2008

  Customer relations and established a strong client base in order to drive business. Trained new employees and management on fundamentals and job expectations and ensured that they worked with a sense of pride while maintaining the company’s core culture. Orchestrated floor sets and merchandising per planograms set by the company and made situational changes based on areas demographics in order to boost UPT and ADS goals. Proven record of reducing shrink at every location. Most locations saw at 3% reduction in shrink after my arrival. Helped increase profitability for a number of high profile locations. Show less