Experience

Social Native

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2022 - Present

  Drive partner relationships with brand & agency clients to create content for multi-channel marketing programs, including eCommerce optimization and social media campaigns.Advise partners on content strategy and execution.Proactively identify, develop, and support revenue growth opportunities while building relationships as a trusted advisor to our partners.Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners.Maintain high partner satisfaction by project managing all day to day activities while keeping the partner informed of progress, opportunities, and performance.Manage technical resources based on project/campaign timelines with complex and varied business needs.Address high severity requests with urgency to drive resolution.Continuously share examples and best practices among our client base, educate them on industry trends, new releases, and product enhancements.Develop and maintain a deep understanding of the analytics and ROI behind our tools, to tangibly communicate their value.Communicate program progress clearly to internal and external teams by reviewing KPIs to benchmarks, ensuring we exceed objectives.Maintain strong cross-functional relationships with internal stakeholders including Sales, Operations, Support, Product, Tech. Show less

• Content Curation Manager

  • Sep 2021 - Oct 2022

  As a Content Curation Manager, I'm responsible for the daily UGC delivery to a portfolio of customers assigned, coordinating campaigns and strategies with the customer stakeholders and CSM team members to ensure only the best, most brand-appropriate content gets approved and distributed. I am also in charge and lead the daily tasks for a group of moderation experts that use the best technology to find, tag, and categorize the brand's earned content following the Brands requirements and guidelines.Responsibilities:- Coordinate customers campaigns, requirements and content guidelines updates.- Assign and assess the daily tasks for the content curation team, making sure the content flows through the funnel to deliver the UGC assets to our customers.- Execute and monitor the content processed for campaigns.- Set the content KPI Brands expectations with the CSM.- Provide reports or presentations to the Customer Success/Sales team when necessary to support potential upsells.- Keep documentation and guidelines up to date.- Track and update the service contracts portfolio for upper management reporting.- Review tasks track, hours reported and invoicing from contractors.- Participate and/or lead internal efficiencies projects to improve processes or productfeatures. Show less



Philip Morris International

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Territory Executive

  • Mar 2019 - Sep 2021



Rustan&asociados

• pasantia legal

  • Mar 2017 - Jun 2018



Zero Variance

• United States
• Professional Services
• 100 - 200 Employee

• Analista de calidad bilingue

  • Mar 2015 - Nov 2016



ASA Services

• Córdoba, Argentina

• Representante en atención al cliente bilingue

  • Oct 2011 - Oct 2014