Floor Manager

• Apr 2017 - Present

Business Development Manager

• 2015 - Present

Digital Sales Consultant

• Aug 2015 - Sep 2015

Business Developement Center Manager

• Oct 2013 - Jun 2015

Responsible for managing Guest Services to ensure a friendly and receptive environment for guests and provide administrative functions for the sales department through accurate recording of Guest traffic and production of reports with critical traffic and process metrics. Responsible for supporting data integrity within the dealership and reporting any changes made to effect data integrity to the Market Area VP and GSM. Responsible for managing Guest Services to ensure a friendly and receptive environment for guests and provide administrative functions for the sales department through accurate recording of Guest traffic and production of reports with critical traffic and process metrics. Responsible for supporting data integrity within the dealership and reporting any changes made to effect data integrity to the Market Area VP and GSM.

Supervisor

• 2012 - Jun 2013

Supervise shift personnel to ensure accurate and efficient handling of accounts and alarms and to maintain morale through positive reinforcement, integrity and leading by example. Review any customer concerns with follow up telephone calls if required. Review all work of junior operators. Ensure complete coverage of shift. Communication with managers when appropriate and necessary. Address and document any misconduct by staff.

Dispatcher

• Nov 2007 - Mar 2012

Answer incoming phone calls, monitor traffic screen, process alarm signals, dispatch fire department or police department as needed, process daily reports

Salesperson

• Jun 2002 - Nov 2007

Generate leads and follow up on prospects, guide client through entire buy/sell process, ensure engineering, mortgage, and attorney reviews, maintain information flow to and from the client, problem solve along the way, attend closing to ensure client satisfaction Generate leads and follow up on prospects, guide client through entire buy/sell process, ensure engineering, mortgage, and attorney reviews, maintain information flow to and from the client, problem solve along the way, attend closing to ensure client satisfaction

Customer Service Representative

• Jun 1990 - Oct 2002

Provide impeccable customer service, data entry of purchase orders, research customer inquiries of status, short shipments and damaged goods, obtain proof of delivery and return authorizations, create and process purchase orders for domestic and foreign equipment Provide impeccable customer service, data entry of purchase orders, research customer inquiries of status, short shipments and damaged goods, obtain proof of delivery and return authorizations, create and process purchase orders for domestic and foreign equipment