Experience

1Aviation Groundhandling Services, Corp.

• Philippines
• Airlines and Aviation
• 100 - 200 Employee

• Human Resources Intern

  • Aug 2023 - Present



Urban Hue

• San Pedro, Calabarzon, Philippines

• Business Admin Assistant

  • Jun 2021 - Present

  I am responsible for managing communication with customers who reach out to us through various social media channels, such as TikTok, Lazada, and Facebook. I promptly respond to their inquiries and concerns to ensure a positive customer experience. I also manage orders for same-day delivery through our Facebook page, ensuring that they are properly recorded, processed, and fulfilled. In addition to customer service, I also handle various tasks related to inventory management. I monitor stock levels, restock products, and set sales prices. I keep track of monthly sales to optimize revenue and profitability. I have also helped with packing orders, ensuring that products are properly packed and shipped to customers. Finally, I communicate with affiliates who are interested in promoting our products through their channels. I work with them to provide free samples for their content, which helps us reach new audiences and drive sales. Show less



Andrea's Sugar Trading

• San Pedro, Calabarzon, Philippines

• Service Crew

  • Dec 2019 - Present

  Andrea's Sugar Trading is a family business wherein I'm responsible for monitoring and managing the Shopee e-commerce account we use, as well as measuring, packing, shipping, and often times delivering the products on time. I'm also the one in charge of interacting with customers and potential customers regarding their queries and concerns. All tasks are handled with utmost priority in order to keep the business growing and successful in the course of time. Andrea's Sugar Trading is a family business wherein I'm responsible for monitoring and managing the Shopee e-commerce account we use, as well as measuring, packing, shipping, and often times delivering the products on time. I'm also the one in charge of interacting with customers and potential customers regarding their queries and concerns. All tasks are handled with utmost priority in order to keep the business growing and successful in the course of time.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Feb 2022 - Aug 2022

  I worked in a telecommunications account, where my role involved working with customers to address their concerns and to promote our company's line/plan offerings to prospective buyers. I was responsible for both customer service and sales, which required me to have a deep understanding of our products and services. As part of my customer service responsibilities, I was tasked with resolving any issues or concerns that customers had with our products or services. In addition, I was also involved in sales activities. This included promoting our company's lines and plans to potential customers. Show less