Experience

Franco Manufacturing Co., inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Office Manager

  • May 2017 - Present

  Bentonville, AR Account administration for Walmart Stores, Sam’s Club, and Ecommerce across multiple departments. Advanced use and experience with Retail Link, Decision Support, Item 360, Supplier Center, Seller Center, Microsoft Excel, DataSync, UL/CTL Applications and product testing requirements, Quote Management & Flex PLM, SSO, NOVA, OTIF, and Walmart Sustainability Portal with Project Gigaton & THESIS. Item Creation & Maintenance: Walmart US Stores, Walmart Puerto Rico, Walmart Ecommerce & Omni… Show more Account administration for Walmart Stores, Sam’s Club, and Ecommerce across multiple departments. Advanced use and experience with Retail Link, Decision Support, Item 360, Supplier Center, Seller Center, Microsoft Excel, DataSync, UL/CTL Applications and product testing requirements, Quote Management & Flex PLM, SSO, NOVA, OTIF, and Walmart Sustainability Portal with Project Gigaton & THESIS. Item Creation & Maintenance: Walmart US Stores, Walmart Puerto Rico, Walmart Ecommerce & Omni including PUT, Owned, DSV, and Marketplace, Sam’s Club Stores, Sam’s Club Ecommerce & Omni including Owned and DSV. Item set up for individual items, cartons, breakpacks, shippers, and assortments. Datasync/1WorldSync GTIN creation, maintenance, and publication. Item Creation and maintenance through Item 360, Online Itemfile, Form 33, Sam’s Item Link, Item Maintenance Templates, and Cost Change Scenario. Reporting & Analysis: Develop, maintain, and analyze POS reporting for stores and Ecomm. Create and pull Decision Support reports including Store Detail, Company Summary, Forecasts, Scorecards, and Market Baskets. OMNI & Ecommerce: PUT, Owned, DSV, and Marketplace - Item creation & maintenance, create & add content, images, and additional attributes, Content Quality Scorecards with 95% score compliance, experience with and management of photography & graphic design direction, online rating & review management, and reporting, analysis, and management of item sales, inventory, forecasting, replenishment, and OTIF. Product Testing & Compliance: Manage UL/CTL testing requirements for Walmart Stores, Sam’s Club, Ecommerce, and Walmart Canada products. Develop and implement testing strategies, complete testing applications, submit testing samples, review, analyze, & record testing reports for Lab Dip, MAP, Pre-Production, Production, PCS, Shade Band, Annual, and In-Store testing for CTL US, CTL Hong Kong, Softlines, and Hardlines.

• Sales Assistant / Administrative Assistant

  • Oct 2013 - May 2017

  Bentonville, AR



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Senior Customer Service Agent

  • Jul 2007 - Feb 2014

  Bentonville, AR Greeted and helped customers. Answer questions from customers about Fedex procedures in person and on phone. Processed, handled, and organized packages. Various computer and internal system functions Handled concerns of high revenue customers in person, on the phone, or through email. Regular communication with management, senior management, internal auditors, sales, call center representatives, security, other internal colleagues; and government agencies: local Police Department… Show more Greeted and helped customers. Answer questions from customers about Fedex procedures in person and on phone. Processed, handled, and organized packages. Various computer and internal system functions Handled concerns of high revenue customers in person, on the phone, or through email. Regular communication with management, senior management, internal auditors, sales, call center representatives, security, other internal colleagues; and government agencies: local Police Department, TSA, and FAA. Station International Auditor - Audited int'l packages to hasten customs clearance. Completed International Compliance Audit - run, research, and compile weekly report. In-Control and Daily Packets - ran, researched, and compiled for daily compliance. Supply Ordering – Operational inventory and supply upkeep within a changing monthly budget. New hire and current employee training coordination. Adjusted and entered all employee time cards daily. Entered station bills for computerized payment. Set alarm and locked doors upon leaving daily - personal control of a building key.

• Dangerous Goods Specialist

  • Dec 2004 - Jul 2007

  Memphis, TN Received certification to work with dangerous goods (DG). In charge of building pallets for Fedex flights with proper DG handling techniques and prepared paperwork of DG for flight log. Last line of safety before DG is allowed on an aircraft. Responsible for presenting pallets to pilots for inspection in a clear and thorough manner



Autozone Park

• Team Member

  • Apr 2004 - Sep 2004

  Memphis, TN Summer/Temporary Position Ran games for kids on the “Boardwalk.” Only first year employee to independently sell tokens - handled money and exchanged tokens for money without cash register or calculator.



WM Barr

• Administrative Assistant

  • Jun 2004 - Aug 2004

  Memphis, TN Temporary Position Daily sorting and filing E-mailed and faxed customers Material Safety Data Sheets Back up receptionist to answer and transfer phone calls. Various computer activities.