Experience

Crew Outfitters

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Specialist

  • Nov 2014 - Present

  Responsible for daily operation of the Crew Outfitters Store / Hartsfield Jackson Airport C-Concourse Sale and assist while providing production knowledge and information. Handle minor alterations. Place special orders. Follow-up on any concerns/challenges our patrons may have to secure a positive retail experience. Responsible for daily operation of the Crew Outfitters Store / Hartsfield Jackson Airport C-Concourse Sale and assist while providing production knowledge and information. Handle minor alterations. Place special orders. Follow-up on any concerns/challenges our patrons may have to secure a positive retail experience.



Michon's Smokehouse

• Virginia Ave.,

• Restaurant Manager

  • Aug 2005 - Aug 2013

  Responsible for the the day-to-day operation of the restaurant. Work closely with owners to develop and executive operating standards, customer service, product knowledge, menu planning and training/development. Train and develop all of the front-of-the-house employees. Develop incentive programs for all front-of-the-house employees. Work closely with the Executive Chef to plan and create new menu options. Solve all customer concerns/complaints within a timely and professional manner. Show less



Disney / ABC Cable Networks

• Atlanta, GA - SE Regional Office

• Regional Sales and Marketing Coordinator

  • Jan 1998 - May 2003

  Key Marketing and Special events coordinator for the S.E. Region. Managed marketing budgets up to $500K. Implement affiliate launches and coordinate local/regional events. Host for all local and regional events. Responsible for advertisement (print and radio) for local and regional campaigns. Assist with National/Corporate campaigns and events. Key Marketing and Special events coordinator for the S.E. Region. Managed marketing budgets up to $500K. Implement affiliate launches and coordinate local/regional events. Host for all local and regional events. Responsible for advertisement (print and radio) for local and regional campaigns. Assist with National/Corporate campaigns and events.



Four Seasons Hotel - Atlanta

• 75 14TH STREET, ATLANTA GA

• Guest Services Manager - Chief Concierge

  • Apr 1994 - Jan 1998

  Responsible tor the day-to-day operation of the Guest Service Department. Handle all department training's, scheduling, coach and counseling. Work closely with the front desk to ensure smooth check-in/check-out. Manage all special request for the hotel and residential tower. Participate as a member in the Concierge Society of Atlanta. Responsible tor the day-to-day operation of the Guest Service Department. Handle all department training's, scheduling, coach and counseling. Work closely with the front desk to ensure smooth check-in/check-out. Manage all special request for the hotel and residential tower. Participate as a member in the Concierge Society of Atlanta.