Experience

FRAME

• United States
• Retail Apparel and Fashion
• 200 - 300 Employee

• Customer Service Manager

  • Mar 2018 - Present



PVH Corp.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Allocations Manager /Customer Services

  • Jan 2017 - Jan 2018

  Allocations Manager /Customer Services January 2017 – January 2018Budgetary Responsibilities: Responsible for processing sales orders for a shipping budget of approximately $200,000,000.Made key decisions regarding inventory and managed orders to ensure fulfillment of customer requirements and achievement of financial estimates. Primary Responsibilities included:• Supervised a staff of nine non-exempt hourly associates.• Developed and employed best practice methodologies.• Evaluated workloads for each team member and distributed work load accordingly• Set standards of performance, communicated monthly goals, and provided support for meeting and exceeding reach.• Managed priorities to ensure financial estimates were achieved.• Evaluated open orders report daily to ensure all customer requirements were met.• Collaborated with IC/Team to establish and set order priorities.• Worked with cross-functional teams to ensure customer requirements and deliveries were met.• Tracked inbound deliveries of merchandise needed to fulfill orders, called out any risk, and managed resolutions.

• Order Planning Supervisor

  • Nov 2015 - Jan 2017

  Responsible for order processing from start to completion. Served as liaison between Sales, Service and W & D Operations. Budgetary Responsibilities: Responsible for processing sales orders for a shipping budget of approximately $200,000,000.Responsibilities included:• Supervised a staff of eleven non-exempt hourly associates.• Established KPI’S and monitored team performance.• Processed and distributed daily orders. • Provided details; maintained notes for order status, product availability and special processing.• Collaborated with teams on inventory availability, reported known issues, and provided solution. • Set, established, and maintained standard operating procedures based on order requirements.• Communicated and managed priorities to ensure financial estimates were achieved.



PVH Corp.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Services/Sales Service Divison PVH

  • Oct 2012 - Jan 2015

  Sales Service/Customer Service Provided solutions for all customer and sales related situations. Responsible for managing all aspects of major accounts including:• Communicated and coordinated solutions for all buyers’ needs.• Reviewed monthly targets, reports and status and followed up with sales team to achieve goals.• Worked with merchandising team to ensure product preparation, scheduling and inventory availability • Followed through with logistics teams to ensure customer requirements were met.• Provided information for imports to meet customer specifications.



IT Brand Jeans, Inc.

• Supervisor, Customer Service/Sales & Logistics

  • Apr 2009 - Sep 2011

  Supervisor, Customer Service/Sales & LogisticsResponsibilities included:• Managed all aspects of Customer Service Operations.• Supervised Staff of Five Employees.• Served as liaison between Sales and Buyers.• Coordinated Production Schedules.• Responsible for Executing Department Goals, including: o Creating and implementing new processes and procedures, as well as provide training to staff.o Prepare, lead and execute weekly staff meetings.o Coordinate with production team and create schedules for incoming goods.o Processing purchase orders from start to completion.