Experience

D&E Communications

• Telecommunications
• 1 - 100 Employee

• Sales and Customer Service Representative

  • May 2001 - Present

  Activities: provide customer service via phone, promoting and selling all products-specifically DSL, following all PUC guidelines, processing service orders, credit processing, voluntarily train new hires, assist with administrative tasks. Strengths include being advocate for the customer keeping company goals in mind, able to communicate effectively on every level, multitask, meet deadlines and handle problems with an extreme sense of urgency, strong oral and written skills, proficient in… Show more Activities: provide customer service via phone, promoting and selling all products-specifically DSL, following all PUC guidelines, processing service orders, credit processing, voluntarily train new hires, assist with administrative tasks. Strengths include being advocate for the customer keeping company goals in mind, able to communicate effectively on every level, multitask, meet deadlines and handle problems with an extreme sense of urgency, strong oral and written skills, proficient in Microsoft Office, work independently. Nominated twice for the quarterly in-house "Delivering Excellence" award, scored superior rating on sales and performance during 2006, 2007 and 2008, meet or exceed sales quotas consistently each month. Experienced in RLEC, Intralatta-Interlatta, PPOE-PPOA platforms. Show less



Safeguard Scientifics

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Payroll and Benefits Administrator

  • Dec 1987 - May 2000

  Payroll processing, benefit administration (Life, Medical, Dental, STD, LTD, Executive Medical/Life), 401(k) Stock Savings and Pension Plans, payroll budgeting and reporting, account analysis, bank reconciliations, payroll tax filing, new hire/termination processing.