Experience

Customer Service Professional currently looking for a new position

• Customer Service Representative / Administrative

  • Jul 2016 - Present

  I am 100% flexible in regard to Full and Part time employment in an office type setting. I have 10 plus years of Customer Service experience. in addition, the ability and knowledge to perform other positions such as administration, front desk, and light accounting. An ideal schedule would be Monday through Friday, daytime hours, but not opposed to weekends if the job offered is worthwhile. During the past year of unemployment, I have been home full time raising my 19 month old Son. I am officially ready to get back out there and rejoin the workforce. If there is anyone with common interest reading this, please feel free to contact me via email or text. My cell is 215-360-6075 and email is farley.denise33@yahoo.com. Thank you in advance for reading :-)



Zurn Industries, LLC

• Customer Care Associate

  • Apr 2015 - Jul 2015

  Receive, and process all purchase orders via Zurn's Client Software program.Respond to telephone inquiries and complaints using standard scripts and procedures.Gather information, research/resolve inquiries, log customer calls, and communicate appropriate options for resolution in a timely manner.Work with outside Sales team to assess customer needs accurately.Assure timely delivery on all purchase orders by shipment tracking, freight correspondence, and assist with any other logistical issue/inquiry.Provide assistance to co-workers/management as needed.Manage workload under minimal supervision to ensure accurate phone coverage, priority of calls, and shift escalated calls to assure resolution of the problem.Manage accurate filing system, as well as, computer filing accurately and up to date.Maintain all office equipment, and keep workstation well organized to manage job duties in a high volume call center type environment.Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.