Experience

Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Retired

  • Apr 2016 - Present

• Member Services Manager

  • Oct 2011 - Apr 2016

  • Responsible for membership member account management including billing questions and issues.• Provides continuous coaching to the frontline.• Creates technical documents on all in-house procedures and protocols.• Ensure all operations are running smoothly during peak times at the Member Services Desk.• Extensive knowledge of services including marketing, sales, administrative, and operational duties.• Manages all desktops for networking and security solutions.• Activate new memberships upon presentation of club programs.• Responsible for the interviewing, hiring new employees, and terminating employees.• Creates new employee profiles.• Run and analyze statistical reports for best practices and other managerial reports for daily operations.• Responsible for product ordering and replenishment of retail merchandise, shake bar, and cooler drinks.• Processes membership deactivations.• Assists in employee scheduling and processing all employees’ payroll on a bi-monthly basis. • Manages guest log daily for new membership activations, fitRewards data entry, VIP memberships, and guests.• Assisted in the new member services system conversion to Twin Oaks.• Converted product inventory into new inventory system. Show less



ING Financials

• IT Controls

  • 2008 - 2009



Core Technology Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Jul 2007 - Sep 2008

  • Responsible for all project deliverables into the Unicenter system • Created the Statement of Scope for new projects • Maintained the Request for Proposal objectives for technician’s payroll approval and client invoicing • Created and controlled all technical documentation and installation guides within the internal database • Responsible for strong customer relationship management with Barnes and Noble, IKEA, Vitamin Shoppe, and Bed, Bath, and Beyond • Effectively communicated milestones and status updates to the project team and client • Managed project schedules for project resourcing, project duration, budget, and project end • Provided technical support to the field technicians • Tracked overall project progress relative to the project duration, budget, and results • Created issue logs in the Unicenter ticket system • Trained the Help Desk and Project Administrator on project expectations and procedures Show less



Westchester BMW

• Assistant IT Specialist

  • Sep 2006 - Jul 2007

  • Responsible for differential and full backups of the Reynolds and EDM systems daily. • Converted end users from POP3 and IMAP to Exchange 6.5. • Maintain local and network printers. • Resolve all technical problems generated through ticketing system. • Assisted in roll out of tablet pc’s for sales advisors. • Responsible for installation and license inventory of all software applications. • Liaison for corporate and external vendors with new technology directives. • Responsible for building and installing desktops for all new employees. • Responsible for network troubleshooting of user ids through Active Directory, connectivity issues, and Wyse remote terminals. • Maintain all server, desktop, and tablet hardware. • Responsible for administration of all internal and external applications. • Maintain IP phones through Nortel Optim 11C system. • Push virus definition files to all end users. • Responsible for maintaining all IT policies for a virus-free environment. Show less



ISO

• United States
• Insurance
• 700 & Above Employee

• ACF2 Security Analyst

  • 2002 - 2005

  Managed MVS user logonids, CICS, and DB2 logonid records using ACF2 as the external security interface. • Managed all MVS, CICS, and DB2 access rule sets including creating, writing, and describing the access rules and parameters. • Managed all MVS, CICS, and DB2 resource rule sets. • Managed all profile records and home directory profiles in ACF2. • Provided Level 2 support to Help Desk and IRU when issues were deemed irresolvable. • Responsible for providing security architecture implementation of internal mainframe beta projects. • Provided 24/7 coverage for company wide Security troubleshooting. • Designed application security architectures through all lifecycles for established security policies. • Responsible for troubleshooting and resolving security production outages. • Participated in all Disaster Recovery drills and preparations • Trained and developed reference manuals for Level One support. • Resolved escalated tickets in CA-UNICENTER. Show less