Denise Barrera

Human Resources Specialist at HCL Enterprise
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Contact Information
us****@****om
(386) 825-5501
Location
Guatemala, Guatemala, GT

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Bio

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Credentials

  • EF SET English Certificate 73/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Mar, 2023
    - Nov, 2024

Experience

  • HCL Enterprise
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Human Resources Specialist
      • Mar 2021 - Present

  • Capgemini
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Leader
      • Jul 2017 - Mar 2021

      Lead Team meetings. Developed team members in accordance to agreed SLAs. Analysis of collection and liquidation reports. Quality Assurance evaluations, Calibrations and Mentoring Sessions performed. Responsible of maintaining operational procedures and compliance of personnel attendance and adherence. High quality service and experience delivered. Trainer for new hires. Internal Certification obtained for Collections Training. Formed part of the recruitment process in the interviewing process. Lead Team meetings. Developed team members in accordance to agreed SLAs. Analysis of collection and liquidation reports. Quality Assurance evaluations, Calibrations and Mentoring Sessions performed. Responsible of maintaining operational procedures and compliance of personnel attendance and adherence. High quality service and experience delivered. Trainer for new hires. Internal Certification obtained for Collections Training. Formed part of the recruitment process in the interviewing process.

  • TELUS
    • Canada
    • Telecommunications
    • 700 & Above Employee
    • Quality Assurance Supervisor
      • Aug 2011 - Jul 2014

      Action plans elaborated. Leadership experience. WBR/MBR/YBR supported and presented. Internal/External calibrations. Coaching and development plans. Training and recognition activities based on performance. Action plans elaborated. Leadership experience. WBR/MBR/YBR supported and presented. Internal/External calibrations. Coaching and development plans. Training and recognition activities based on performance.

Education

  • Universidad del Valle de Guatemala
    Licenciatura en Quimica Farmaceutica, 8vo semestre
    2004 - 2007

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