Associate Attorney

• Mar 2022 - Present

Business Owner

• Sep 2019 - Present

Certified Iyengar Yoga Teacher and current owner and of the first established yoga studio in Grand Rapids, Certified Iyengar Yoga Teacher and current owner and of the first established yoga studio in Grand Rapids,

Attorney

• Aug 2014 - Mar 2022

Manager of large healthcare system collections portfolio. Our firm specializes in commercial and retail collections. Manager of large healthcare system collections portfolio. Our firm specializes in commercial and retail collections.

Manager, Patient Access Services

• Jul 2013 - Apr 2014

*Managed creation of newly integrated Financial Counseling Department *Established processes to increase face to face meetings with patients to resolve financial concerns *Created education plan to cross train financial counselors on multiple billing platforms*Created training plan for staff to be trained as Certified Application Counselors*Assisted in software creation to assist staff with patient work flows and creation of a central document repository system*Drafted revisions to Financial Assistance Policy*Revised patient scoring tool to identify patients who may qualify for Healthy Michigan and/or Financial Assistance*Management of staff at multiple Spectrum Health sites Show less

Manager, Patient Financial Services

• Nov 2011 - Jul 2013

*Monitoring and reporting fluctuations in self pay and Medicaid pending accounts receivable, bad debt and financial assistance*Selecting and managing relationships with collection agencies and outside legal counsel*Managing relationship with Medicaid eligibility and pre-collection statement vendors*Leader of the Patient Statement Steering Committee*Leader of the High Dollar Accounts Receivable Team for all billing departments*Drafting multiple department Policies and Procedures*Educating all Spectrum Health sites on Financial Assistance Policy and Procedure Show less

Supervisor, Self Pay

• Nov 2006 - Nov 2011

*Started as Collections Specialist and was promoted to supervise team of 15 people in the Self Pay Collections Department which is responsible for resolving unpaid medical accounts through identification of third party payers, payment plans, financial assistance as well as filing Proofs of Claims for bankrupt and deceased patients.

Senior Associate Attorney

• May 1996 - May 2004

*Managing retail collections lawsuits from commencement of lawsuit filing through post-judgment collection action; including court appearances, issuing garnishments, subpoenas and executions against property *Filing Proofs of Claims on deceased and bankrupt collection accounts *Hiring and performance evaluation of support staff *Managing retail collections lawsuits from commencement of lawsuit filing through post-judgment collection action; including court appearances, issuing garnishments, subpoenas and executions against property *Filing Proofs of Claims on deceased and bankrupt collection accounts *Hiring and performance evaluation of support staff

Law Clerk

• Jan 1994 - May 1996

*Research and writing for retail and commercial collections law firm *Research and writing for retail and commercial collections law firm