Experience

Think Regeneration

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director, Strategy & Customer Experience

  • Dec 2022 - Present



Self Employed

• United States
• 700 & Above Employee

• Consultant, Strategy & Experience Management

  • Oct 2022 - Present



Climatebase

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Fellow

  • Aug 2022 - Present

  Deep dive into climate solutions, including regenerative agriculture. The fellowship quickly prepares fellows who aim to transition to a career in climate.



Perspective CX

• Independent Business Consultant

  • Apr 2015 - Dec 2021

  Greater Nashville Area, TN Partnered with early-stage startup to co-create product prior to launch. Identified moments of truth and action items aimed at improving product adoption. Conducted qualitative and quantitative research to answer key business questions. Assessed customer journeys, identified improvement opportunities aimed at deepening customer relationships.



Sourdough Nashville

• Co-Owner, Chief Of Everything Except Baking

  • Sep 2019 - Apr 2021

  Launched micro-bakery focused on home delivery of sourdough bread and baking classes. Created partnership with local CSA for delivery. Developed marketing strategy. Promoted brand and products on Instagram. Designed website. Consistently sold out of bread and filled classes to maximum capacity. Responsible for experience design, marketing, operations, delivery, social media, taste testing and even some baking.



Mizzouri

• United States
• Market Research
• 1 - 100 Employee

• Consumer and Market Research Consultant

  • Jan 2015 - Dec 2020

  Conducted research including planning, project management, proposal writing, survey drafting, qualitative and quantitative design, analysis, and action-based insights reports.



Temkin Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Experience Transformist

  • Jan 2014 - Jan 2015

  Nashville, TN Published white papers on best practices in insights and experience management. Consulted with organizations on opportunities to improve brand experience.



Scottrade

• United States
• Financial Services
• 400 - 500 Employee

• Assistant Vice President, Client Insights and Decision Support

  • Jan 2013 - Jan 2014

  Greater St. Louis Area Championed experience management principles. Built experience management program. Led cross-functional team, using data and insights, to commit to customer-centric improvement initiatives. Leveraged multi-million dollar budget to meet goals. Trained and motivated high-performing team. Oversaw Experience Management Strategy, Marketing Analytics, Marketing Research, Voice of the Customer (VOC), Market Intelligence, Continuous Improvement

• Marketing Research Manager

  • May 2011 - Dec 2012

  Greater St. Louis Area Led the marketing research team. Oversaw all quantitative and qualitative research including tracking, segmentation, satisfaction and new product studies. Used research and other voice of the client (VOC) data to collaborate with client experience leadership and implement strategic change.

• Marketing Research Analyst

  • Dec 2008 - Apr 2011

  Greater St. Louis Area Built Marketing Research program. Conducted all phases of quantitative and qualitative design and analysis.



Mars

• United States
• Manufacturing
• 700 & Above Employee

• Promotion and ROI Analyst

  • 2008 - 2008

  Nashville, TN



YMCA of Middle Tennessee

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Marketing Production Manager

  • 2007 - 2008

  Nashville, TN



Tractor Supply Company

• United States
• Retail
• 700 & Above Employee

• Associate Marketing Manager/Analyst

  • 2004 - 2007

  Nashville, TN Marketing research, data analytics, campaign management