Experience

The Nido Collection

• United Kingdom
• Real Estate
• 1 - 100 Employee

• • Jun 2017 - Present

  I support the House Manager in the management the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels.Assisting to coordinate all functions essential to delivering first class service to our student residents alongside the Accommodation Manager. This will include events, repairs, cleaning and security through a mix of directly-employed staff and external contractors ensuring the safety and welfare of the students.Ensure that high levels of customer service are provided at all timesEnsure that any complaints are dealt with effectively in line with company policiesSafety and welfare of students as well as staff members within the team is paramountWork alongside the sales team to deliver 100% occupancyEnsure that sales enquiries (website) and re-bookings are managed effectively.Ensure that systems are updated with accurate reporting of bookingsMonitor competitor knowledge and local information to feedback to the management teamDevelop strong, meaningful relationships with institutions in your cities; in particular, the Accommodation Office, International Office, Student Union and Welfare teams.Assisting the Accommodation Manager for financial performance of propertyManaging the onsite reactive and preventative maintenance schedules to ensure the properties are maintained to the highest standardResolving all maintenance queries to prevent them escalatingEnsure that all properties maintain a consistently high level of overall presentationEnsure the building/s is always compliant with statutory regulationsFlagging any concerns with regards to compliance immediatelyPromoting a Health & Safety culture across the team to foster an effective working environmentEnsuring the property is ANUK compliant. Show less

• • Jan 2017 - Jun 2017

  Working alongside the sales team to achieve 100% occupancy across all UK assets. Using a variety of sales and marketing strategies to drive maximum occupancy across all UK residences. o Provide a responsive, sales-focused service to all enquiries whether through email, phone, Web Chat, or any other means; to drive sales conversions through responsive, proactive follow-up and excellent customer service.o Monitor sales targets and KPIs for all residences, providing support to ensure these are achieved.o Make appointments and assist with viewings of the show flat to potential residents; Conduct viewings across the portfolio; track the conversion of viewings to sales and support interventions as needed.o Consistently provide exceptional customer service to ensure we deliver on commitments to retain residents and engage positively with all residents to ensure they become referrers of future residents.o Coordinate all sales-related communication with residents (current and prospective) including responding to letters, emails, phone calls and any other correspondence, ensuring that they are always kept informed. o Drive sales conversions through responsive, proactive follow-up to queries and excellent customer service.o Prepare sales reports and other written documents for internal and external circulation. o Liaise with Universities and other third parties to ensure effective working relationships and partnerships are delivered.o Participate in weekly and/or monthly sales-focused team meetings.o Ensure correct usage of the sales portal and other sales applications; to coach others on how to use these tools if required. Show less



iQ Student Accommodation

• Real Estate
• 200 - 300 Employee

• Assistant Accommodation Manager

  • Jun 2014 - Jan 2017

  I assist the Accommodation Manager in the day to day management of the accommodation and associated services including marketing, building management, tenancy administration, rent collections, customer relations and development of student social activities. --- Accommodation Management * Manage all aspects of customer service in order to anticipate and exceed customer expectations * To assist the Accommodation Manager to ensure the site meets all the necessary Health and Safety requirements * Provide full administration support to the Accommodation Manager, including maintaining accurate data records, typing reports/documents, producing leaflets and posters * To ensure all reception duties are delivered efficiently and effectively by the customer service team * Maintain compliance with ANUK Code of Standards --- Marketing and Lettings * Undertake marketing activities to promote accommodation. * Maintain tenancy data base and associated paperwork for all new lettings * Managing site promotions through social networking sites * Assist Accommodation Manager to meet and, where possible exceed booking targets * Conduct annual in-depth competitor research to maintain a thorough understanding of the local market on an annual basis * Build and maintain relationships with local universities -- Economic Viability/Financial Management * To assist the Accommodation Manager to explore commercial opportunities to increase revenues * Follow rent collection procedures and assist Accommodation Manager in meeting site targets -- Staff Management * Recruit, train and develop staff to maximise performance, aid retention and reduce turnover * Lead and inspire individuals to develop a highly motivated, committed team * Ensure team receive, understand and adhere to all company policies and procedures. * To supervise and line manage the customer service team and ensure the reception duties and services are delivered with high levels of customer service Show less



Victoria Hall Ltd

• London, United Kingdom

• Assistant Halls Manager

  • Jun 2013 - Jun 2014

  Victoria Hall offers top quality, award winning student housing with accommodation across the UK & Europe offering stylish, comfortable and above all, affordable student accommodation in unrivaled locations close to University and College campuses. My main role is to assist the Hall Manager in delivering day to day management of a student accommodation property. The recruitment, selection and appointment of all staff and their induction, welfare, discipline and training. Administration of all employees’ administration records. Responsibilities for ensuring legal requirements are met including Health & Safety at Work, COSHH, Employment Protection Acts, Equal Rights Legislation and the Housing Act Purchasing, regulation and monitoring of all equipment at Victoria Hall Limited. Regular inspections of all residential accommodation for the purpose of verifying residents Health & Safety, checking for damage or misuse of facilities and for the maintenance of correct standards of cleanliness, hygiene and provision. Maintaining adequate arrangements for security and safety including the inspection of fire fighting equipment and detectors and the enforcement of safety procedures in emergency situations. Accounting and collection from residents. Undertaking and assessment and recording of damage and the issuing of invoices. Involvement in student discipline issues as when required. Assisting in the marketing, sales and reservation of accommodation for students, guests and visitors. Allocation and security of all door entry cards and bedroom keys to residents and appropriate visitors. Maintaining administration records for residents during their stay and during vacations.  Liaison with University Accommodation Offices to provide an update on information and assistance as required. Liaison with external agencies in order to provide effectivecand efficient services. To inform the manager on any aspect of the Hall that he or she feels may require attention Show less



Tiens

• China
• Biotechnology Research
• 700 & Above Employee

• Office Coordinator

  • Dec 2010 - Jun 2013

  Tiens UK Ltd is a health company I provide both clerical and administrative support to our corporate staff and distributors. As well as logistics and HR support I play a vital part in the administration and smooth running of businesses throughout. I am involved with the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks. Duties:  Provide support to marketing and logistics including managing overseas shipments and producing marketing material.  Use a variety of software packages, such as Microsoft Office, etc, to produce correspondence and documents and maintain records, spreadsheets and databases.  Process all inbound sale orders received by phone, fax and e-mail and enter into the Tianshi database.  Devising and maintaining office systems.  Prepare daily cash report and daily sales schedule to the accounting team.  Monitor stock levels and coordinate with regional European offices in regarding product shipments and availability.  Assist in the development of various training materials.  Advise customers and Sales Reps on problems and answer customer inquiries on the phone and in person.  Use content management systems to maintain and update websites and databases. Show less



Liberty Living

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Administrator

  • Mar 2010 - Nov 2010

  I was employed as an administrator for Liberty Living, one of the largest student accommodation providers in the UK. My job was to assist the management in all aspects of their job whilst focusing on the company’s main objectives of providing high quality customer services. Also providing administrative support to maximise revenue generation. My specific tasks included: v Providing general administrative support to the management team. v Maintain records of student occupancy lists. v Actively support the Management team in business and revenue generation. Assisting in arranging sales viewings with prospective residents and help manage the student renewal and expansion process. v Provide front of desk and telephone support and assistant in the client move in and move out procedure. v Providing financial management support ensuring all operational and financial aspects are completed to a high standard and assisting in debt collection Show less



Listen

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Telephone Representative

  • Mar 2009 - Mar 2010

  I was employed as a telephone representative for a company called Listen calling on behalf of various charities and non-profit organisations. ÿ This job has given me extensive call centre experience and practice when dealing with the public. I was employed as a telephone representative for a company called Listen calling on behalf of various charities and non-profit organisations. ÿ This job has given me extensive call centre experience and practice when dealing with the public.



Soho Editors Training

• London, United Kingdom

• Training Coordinator

  • Aug 2008 - Feb 2009

  I was employed as a training Coordinator for Soho Editors Training an Apple and Abode Training Centre. My role was to coordinate the training sessions as well as organise off site training and the day to day running of the office. My specific tasks included: v Arrange venues and facilities for events, obtain costing and ensure approval these. v Contact point for and external parties attending and/or delivering training sessions. v Provide on-hand assistance during training and training events. v Coordinate invitations to practitioners; compile attendee lists etc for each event. v Coordiante feedback from events and produce draft reports on feedback obtained. Show less



Family Mosaic

• United Kingdom
• Construction
• 300 - 400 Employee

• Facilities Assistant

  • Sep 2007 - Aug 2008

  I temped as a facilities assistant for ‘Family Mosaic Housing Association’, primarily responsible for the day-to-day management of the Family Mosaic offices and providing support for the rest of the Group to ensure corporately standardised office services. These include all aspects of office accommodation, relocation, furniture and plant and equipment. I’m also in charge of the procurement of supplies and services including cleaning, security, stationery, archiving and photocopiers. General switchboard and front of house reception. This department is also responsible for the Health and Safety within the Head Office building and monitoring this across the group. Show less



Claranet

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Provisioning Assistant

  • Apr 2006 - Jun 2007

  I worked as a Provisioning Assistant for Clara. Net. My main role was to provision various ADSL’s, SDSL’s leased lines and domains for different business’s. This also involved providing IT user support, proactive and reactive IT support, and participation in related projects. Overseeing the orders to ensure everything goes smoothly and also being the point of contact between the company and the customer. ÿ Whilst at Clara.Net I trained to use a variety of different software and am now fully trained to use eco (A BT System) and the BT wholesale website. As well as RT, primarily used to communicate to customers and interdepartmentally. Show less



Bulldog Communications

• Telecommunications
• 1 - 100 Employee

• Telephone Customer Services

  • Sep 2005 - Apr 2006

  I was employed as a telephone customer service agent for Bulldog Communications. The role included handling customer queries quickly and efficiently whilst simultaneously updating customer details using Microsoft Access. I was also cross-trained in complaints, via both telephone and email, refining my diplomacy and customer relation’s skills. ÿ I was also trained to use Cerillion and Smart agent, as well as improving my word processing abilities. ÿ Become knowledge in ISP’s, broadband and phone packages as well as General PC Internet set-up. ÿ Also trained in finance, dealing specifically with billing and invoicing queries; this included data input as well as calling customers to talk about payment plans and other finance related queries. Show less