Experience

Anchor General Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• Claims Assistant

  • Sep 2018 - Mar 2020

  San Diego, California, United States Opened, sorted and monitored claims. Developed and updated spreadsheets in Excel, Acess; microsoft Office to track claims information. Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including LITIGATION and SUBPOENA CHECKS. Answered 35 calls per DAY to answer customer questions. Reported claims to other Insurance Carriers. Ordered Police… Show more Opened, sorted and monitored claims. Developed and updated spreadsheets in Excel, Acess; microsoft Office to track claims information. Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including LITIGATION and SUBPOENA CHECKS. Answered 35 calls per DAY to answer customer questions. Reported claims to other Insurance Carriers. Ordered Police Reports, Vehicle Registration and Carrier Discoveries. Separating / Sending Adjusters Ack Letters Assisted in training new employees Show less



Silverado Memory Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Caregiver

  • Jul 2015 - Sep 2018

  Encinitas, California, United States Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat. Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs. Monitored vital signs and medication use, documenting variances and concerning responses. Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits. Helped clients… Show more Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat. Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs. Monitored vital signs and medication use, documenting variances and concerning responses. Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits. Helped clients maintain daily living standards by assisting with personal hygiene needs. Ambulated individuals with safe and effective strategies around home, public and medical locations. Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength. Developed strong and trusting rapport with each patient to facilitate best possible care and assistance. Worked to improve patient outlook and daily living through compassionate care. Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming. Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces. Summary Skills Experience Worked with supervisory medical staff to review cases and improve care. Monitored clients' progress to report necessary changes. Show less



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• Cashier Customer Service

  • Feb 2012 - Jul 2015

  Chula Vista, California, United States Helped customers find specific products, answering questions and offering advice. Wrapped items and bagged purchases properly to prevent merchandise breakage. Processed customer payments quickly and returned exact change and receipts. Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses. Welcomed customers, offering assistance to help find necessary store items. Increased sales by suggesting specific purchases to customers… Show more Helped customers find specific products, answering questions and offering advice. Wrapped items and bagged purchases properly to prevent merchandise breakage. Processed customer payments quickly and returned exact change and receipts. Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses. Welcomed customers, offering assistance to help find necessary store items. Increased sales by suggesting specific purchases to customers . Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft. Troubleshot and resolved issues with cash registers, card scanners and printers. Trained new team members in cash register operation, stock procedures and customer service. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Trained new employees in cashiering procedures, offering assistance in resolving wrong order issues. Show less