Experience

Redemption Roasters

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Roastery Operations Manager

  • Mar 2019 - Present

  Successfully directing the internal and external coffee logistics, liaising with key courier providers (DPD, FS Distributions, Royal Mail, and third-party logistics suppliers) in addition to supporting the rollout of in house delivery and collection services. Monitoring of all transportation operations, in support of transportation services ensuring we are meeting our contractual obligations as well as local and national government regulatory requirements. Overseeing day-to-day E-com/Shipstation/ Orderspace integrations tasks such as order processing, customer service experience, product upload and promotions. Streamlining and improving the fulfilment across all revenue streams, D2C and B2B orders ensuring they are processed, dispatched, invoiced in timely, efficient, cost-effective and accurate manner. Managing stock and reporting on all coffee, retail products, packaging and peripherals are accurately inputted and recorded for financial end of month, and years. Actively liaising with suppliers and respective departments for custom orders expediting, capacity planning, material forecasts and costs. Developing and delivering existing e-commerce growth opportunities and programmes (e.g. refer a friend, subscription model, SEO) Developing and leading relationships with internal and external third-parties (web agencies, logistics, supply chain, finance) to ensure the E-comm proposition works flawless end-to-end for the customer. Establishing, initiating and optimizing business development strategies based on company targets, product specifications, market data, and budget factors. Engaging in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Liaising with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Show less



Avobar

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Operations Manager

  • Sep 2018 - Mar 2019

  • Coordinated staffing and training, outsourced initiative of ideas that drove positive results in product quality, reduced costs, and improved business operability. • Produced and presented initial operational manuals and templates. • Provided hands on supervision of team leads and conducted employee reviews. • Reviewed customer feedback, suggested ways to improve processes and customer service to increase the level of customer satisfaction. • Managed the team and organized staff incentive programs. • Formalized new systems for training completion and recording of changes. • Worked collaboratively with all the departments during recruiting process and mentoring of employees. • Attended industry supplier events for new products. Show less