Experience

LBPM

• United States
• Real Estate
• 1 - 100 Employee

• Consolidated Property Services

  • Jun 2018 - Present

• Office Services Administrator

  • May 2017 - Jun 2018

  LBPM is a full-service real estate management firm that handles multi-family residential and commercial properties throughout Southern California and Arizona.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Save Desk Specialist

  • Jul 2014 - Present

  Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 143 million mobile customers, 31 million fixed-network lines, and more than 17 million broadband lines. Deutsche Telekom is present in around 50 countries. With a staff of some 230,000 employees throughout the world, we generated revenue of 60.1 billion Euros in the 2013 financial year, over half of it outside Germany. Responsibilities: • Contacting customers who declare their intention to terminate the service contract with Telekom, according with operating procedures in force • Contacting customers who declare their intention to terminate the service contract with Telekom, according with operating procedures in force • Identifies correctly the customer requirements, provide professional answers, actively involved in resolving issues raised by customers, keeping a friendly and professional tone for the entire duration call; • Use working applications properly, in order to offer complete information about customer requirements. Show less



daPhone Romania

• Romania
• Telecommunications
• 1 - 100 Employee

• Client Relations Manager

  • Oct 2011 - Jun 2014

  Responsibilities: • Use the management and customer relationship system and MVTS II system • Reporting to the finance department regarding post-paid invoicing services • Preparing invoices and checking payments received from customers • Analyzing and monitoring the payment and set the terms of payment • Cooperation with the commercial department in order to implement the customized offers • Cooperation with the commercial department in order to implement the customized offers • Managing and supervising the activities of the customer support team providing a high standard of quality in customer service • Daily activity reports • Takeover of the problems / complaints from customers and forwarded to departments in charge • Implement rapid, complete and correct the working procedures for all cases specific to each department • Establish and maintaining the communication and good working relationships within the team • Support for new colleagues to fit successfully in our team Show less

• Customer Services Analyst

  • Aug 2010 - Oct 2011

  Responsibilities: • Taking over the phones and emails received from clients with different alerts and solving them • Advising clients who intend to buy the company's products • Check payments made by the customer / tracking cashing / service activation • Applying the knowledge gained in training sessions and use applications developed for identifying VoIP problems, providing an immediate solution to the clients • Offering customer support for device configuration so the service will be functional • Participate at the projects / activities of the department, according to the distribution made by direct supervisor • Maintaining confidentiality of customer and the Company pursuant to the internal rules Show less