Experience

International School of Stavanger

• Norway
• Primary and Secondary Education
• 1 - 100 Employee

• Vikar

  • Dec 2015 - Present

  Substitute teacher Substitute teacher



Aplast

• Romania
• Manufacturing
• 1 - 100 Employee

• Export Sales Executive – French speaking countries

  • Aug 2012 - May 2015

  Translations from and to English and French, as well as proofreading for the company website, brochures, offers, programs like Winarhi, warranty certificate, documents, contracts, invoices and other material. Acting as a B2B account manager for the assigned clients, located in France (incl. Corsica), Belgium and Switzerland. Representing the company during the occasional meetings with the clients, including visits to the factory, using spoken foreign languages, mainly French or english. Providing full client assistance during the entire process: product details, payment, manufacturing and shipping. Also handling complaints and order errors concerning the assigned clients, where needed. All this done through phone, email, chat. Issuing price offers, respecting the given specifications. A thorough understanding of the company's technical field was achieved in a short time (based on offers being checked and approved by our technical specialists and on tests ran by the company), being able to respond to clients' technical questions and to offer them relevant product options whenever solicited. Issuing invoices and making sure they are paid on time; discussing discounts. Constant contact with the financial, logistics and production departments. Also, prospectingthe international market in order to find new clients for the company portfolio. Focused mainly on the Haute-Savoie area. They included e-mailing campaigns (also contributed to their writing), follow-ups and cold calls (set up the script for both types of calls). Additionally providing back-office support for field colleagues, including but not limited to: issuing offers, follow-up calls with their direct clients and setting up appointments for the colleagues in Lyon. Also, I was teaching the new colleagues or the employees of our clients the program and the whole system for the carpentry. - PVC / Aluminium/ Wood windows and doors, accessories - Ethical manufacturing - WinArhi technical editing Show less



TELUS International Europe

• Germany
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer care agent and Business Developer – French and English speaking countries

  • Nov 2010 - Aug 2012

  Customer care agent : Handling customer requests, questions and complaints via chat for one of the largest French e-commercecompanies. The purpose of our services was to get the inquiring customers to buy (by using correct and complex technical reasons), which I obtained good results at (always first, second or third most sales in the project). All activity performed in French. Business Developer : Part of the Lead Generation Team. Activity focused on but not restricted to the French market. Canada and the USA were also included. Prospecting the international market for companies interested in the services provided by CallPoint (now Telus) via cold call, direct email and business social networks. Achieving set targets and surpassing them by over 400%. Representing the company's image online, as well as at business events. Show less



Moda Paris

• United States
• Advertising Services
• 1 - 100 Employee

• Customer service – French speaking countries

  • Jun 2010 - Oct 2010

  Responsible with the agenda of the agent from France. Responsible with the agenda of the agent from France.



Gloria Pro Deo

• Volunteer

  • Jun 2008 - Jul 2010

  Volunteer Gloria Pro Deo, Bucuresti Hospital Fundeni – children with leukemia Two Saturdays per month we went there and organize meetings with children and their parents. The purpose of these meetings was to bring a smile to children through games, songs, plays and to encourage their parents. “Sfantul Luca”, Bucuresti The other two Saturdays of the month, we were at the nursing home “Sfantul Luca”. We spend time with the elderly, bringing them fruits and yoghurts. Many of them were alone, without somebody who can take care of them, and that we went there helps a lot. Show less