Experience

FIP CONSULTING

• Romania
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • May 2022 - Present



OLX

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Support Specialist

  • Oct 2020 - Apr 2022

  - Providing support of all company's clients by email, online channels and telephone - Providing technical support on how to use the platforms and services - Taking over the requests coming from the clients regarding the invoicing - Checking and reactivating client accounts, by correlating with the payments made - Updating the balance reports related to the invoices issued in the clients' accounts - Monitoring the data entered and the changes made in the billing system - Checking the correctness of the data entered and the changes made in the specific applications - Taking over and prioritizing the requests received from internal and external clients - Providing support to the sales department in carrying out processes in customer accounts - Ensuring the transmission of correct and complete information in accordance with the company's product and services, as well as with internal procedures - Monitoring and resolving the complaints received - Managing the database and preparing of required reports - Providing support in the onboarding process for new colleagues Show less



SC Lifestyle Travel & Gourmet Club SRL

• Bucharest, Romania

• Agent/Tourism Consultant

  • Feb 2018 - Oct 2020

  Back office: - Taking over the reservation requests by phone and email - Reviewing customer preferences and provide recommendations over destinations and tourist attractions - Booking the means of transport and accommodation of the clients - Resolving any possible claims Back office: - Taking over the reservation requests by phone and email - Reviewing customer preferences and provide recommendations over destinations and tourist attractions - Booking the means of transport and accommodation of the clients - Resolving any possible claims



Q Holiday Solutions

• Bucharest, Romania

• Agent/Tourism Consultant

  • Jun 2017 - Feb 2018

  Back office: - Designing of on-demand programs and services packages for various events - Contracting tourism services with internal providers - Carrying out concluded contracts with internal and external providers and follow-up payments Back office: - Designing of on-demand programs and services packages for various events - Contracting tourism services with internal providers - Carrying out concluded contracts with internal and external providers and follow-up payments



SC Travel Us Club SRL

• Bucharest, Romania

• Agent/Tourism Consultant

  • Sep 2016 - Jun 2017

  Front Office: - Welcoming customers into the agency and identifying their travel needs - Advising customers in order to choose the best holiday solution - Designing and promotion of travel offers - Useing of reservation systems - Drawing up fiscal documents and following up receipts and payments Front Office: - Welcoming customers into the agency and identifying their travel needs - Advising customers in order to choose the best holiday solution - Designing and promotion of travel offers - Useing of reservation systems - Drawing up fiscal documents and following up receipts and payments



Haisitu.ro

• Bucharest, Romania

• Agent/Tourism Consultant

  • Jul 2013 - Aug 2016

  - Promoting and selling of travel packages to customers - Making reservations and tracing them - Drawing up activity-specific documents (contracts, vouchers, flight tickets, invoices, etc) - Maintaining a good development and successful completion of tourist contracts - Consolidation of an agreeable and stable relationship with clients and hotel representatives, for solving in timely manner and smooth resolution of all occasional problems - Promoting and selling of travel packages to customers - Making reservations and tracing them - Drawing up activity-specific documents (contracts, vouchers, flight tickets, invoices, etc) - Maintaining a good development and successful completion of tourist contracts - Consolidation of an agreeable and stable relationship with clients and hotel representatives, for solving in timely manner and smooth resolution of all occasional problems



Paravion Tour

• Bucharest, Romania

• Call Center Online Agent

  • Jul 2012 - Dec 2012

  Call center agent - online ticketing for flight tickets Call center agent - online ticketing for flight tickets



Perfect Tour

• Internship

  • Jul 2011 - Dec 2011