Experience

Absa Bank Kenya PLC

• Banking
• 100 - 200 Employee

• Premier Relationship Manager

  • Apr 2015 - Present

  Denis is an experienced Premier Relationship Manager at Absa Bank Kenya Plc since June 2015.Specialise in offering asset financing and liability growth to A clients mainly comprising of Entrepreneurs and Industry Heads.I have grown and maintained a very profitable portfolio of 253 with the biggest liability value of Kes 5.1 Billion.Experience gained over a period of time with various trainings in relationship management has enabled achieve my set goals.Relationship management: drive value from portfolio by cross selling credit cards,premier loans,mortgages,Insurance solutions to maximize wallet share.Customer Focus; adoption of principle of Treat Customer Fairly with designed service standards as i aim to maintain and improve client satisfaction.This is achieved through constant communication through contact program and care calls.Business Quality/Control : treating customer information with utmost confidentiality in respect to data security and information security.Also adherence to governance and controls,operational rigour checks and application of Know your Customer.Colleague: team player,always ready to support other colleagues to accomplish their task with ease.Pioneering;being conversant with market trends by networking with key principles within the sector.Denis was the first to sell a forward contract to an individual client a product meant for Corporate customers. Show less

• Premier Managers Assistant

  • Jun 2010 - Apr 2015

  Denis worked as a Premier Managers Assistant at Absa Bank Kenya Plc formerly known as Barclays Bank.My role was to support the Relationship Manager by providing world class customer service to 301 A clients that we were managing.I managed to grow the asset value of the portfolio by cross selling to existing A clients.Through my great analytical skills I offered Kes 107M quality loans that were serviced well by the clients.We also grew the size of the portfolio from 153 A clients to 305 in 3 years through referrals from satisfied clients.Involved in opening Premier Muthaiga centre.Processing accounts opening of new clients recruited by Relationship Managers.Maintenance of data base of customer information for use by Relationship Managers.Follow up of overdraft facilities which are due for renewal to avoid customer complaints.Application of credit facilities and ensuring that credits are done within acceptable timelines.Networking with Internal service centres to ensure quick turn around time.Capturing of complaints raised and ensure non-recurrence.Being the contact person for customers by manning the banking hall. Show less

• Premier Accounts Executive

  • May 2006 - Jun 2010

  Denis worked as a Premier Accounts Executive at Absa Bank Kenya Plc formerly known as Barclays Bank of Kenya.I was the main link between the Premier centre and the banks operation centres.My duty was to ensure clients instructions,queries on general banking and complaints are resolved in timely manner.I managed to turn around complaints by offering resolutions which resulted in new business referrals to Premier team.

• Premier Cashier

  • Jan 2004 - May 2006

  Denis joined Premier Banking in January 2004 as a teller.Served clients with a lot of passion, executing cash transactions with speed .Controlled stationery like ATM cards and cheque books ensuring no loss occurred through this instruments.Processed both local and International transactions for clients promptly.Engaged clients by cross selling credit cards,premier loans to increase the wallet share.Denis referred loans worthy Kes 70 million and 19 credit cards which surpassed my targets.I was promoted to Premier Accounts Executive in 2006 because of my achievement. Show less

• Enquiries Clerk

  • Oct 2002 - Jan 2004

  Denis was the first contact for customers entering the banking hall.Delivered world class customer service practice and ensured adherence to Absa Bank service standards.Managed banking by directing customers to relevant service points i.e express cheques deposits,ATMs and cashiering points.Resolved queries both on phone and in person promptly.Acknowledge customers by greeting them with a smile.

• Back Office Clerk

  • May 2001 - Oct 2002

  Denis joined Absa Bank Kenya Plc formerly known as Barclays Bank in May 2001 as back office clerk.Supported the cashiers by raising internal and customer entries for posting.Proper filling of customer mandates,specimen signatures cards and incoming mails.Retrieval of historic and current bank statements for customers.Control of stationery through monitoring consumption and re-odering when it reaches certain level.Carried out Snap checks for other sections to ensure laid down procedures are being adhered to. Show less