Experience

Wytech Technologies Ltd

• 1 - 100 Employee

• Wytech Technologies Ltd-Network and Systems Consultant

  • Apr 2018 - Present

  Recommend routers, servers, firewalls, computers, laptop, and tablet specs for prospective clients according to their requirements • Oversee the process of procuring the above from suppliers including hardware functionality verification, inventory management. • Install operating system software for servers and computers, application software, license applications, OS patching and provide remote and onsite support services based on SLA. • Provided general windows and network admin roles within Wytech including administration of the internal VOIP system, administration of AD, user accounts managements’ for internal ERP, CRM and POS applications. • Maintained the company website (PHP, WordPress and MySQL server) • Performed regular systems backup/redundancy using RAID and on cloud. • Performed hardware and software installations and maintenance for clients for POS and Time and attendance software solutions. • Created and maintained AD environment management documentation on as as-necessary basis • Made recommendations to purchase hardware and software, and coordinates installation and provides backup recovery • Performed identity data correlation and provide reports to client • Assisted junior Engineers with Incident and Problem management (Level 2 support) Show less



iWayAfrica Kenya Limited

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior NOC engineer-IwayAfrica Limited

  • Nov 2016 - Mar 2018

  Engineer responsible for the health of the core and client IP network offering services countrywide  Responsible for managing and developing a team of experts responsible for delivering the industry's best network operations support for our clients.  Coached my team to successfully execute on common processes and procedures and lead my team to continually raise the industry bar by driving innovation, efficiency and customer experience improvements.  Led and managed a team of technically advanced experts and directs the team to follow documented standard operating procedures.  Guided the development and thoroughness of existing documentation to constantly improve the network environment.  Measured and managed team performance for ticket resolution and environment alert resolution.  Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics.  Communicated information both to senior management as well as local Operations team regarding necessary process/procedures and adjustments.  Recruitment and training of future team members.  Negotiated and managed client and service provider SLAs.  Manage all third-party support/fault handling relationships and associated service levels.  Co-ordinated and supervised bi-annual maintenance activities with third party providers.  Handled/escalated technical/personnel issues.  Prepare reports to management as needed.  Manage knowledge repositories for policies and procedures.  Carries out supervisory responsibilities in accordance with IwayAfrica’s policies and applicable laws.  Focal point of contact for the company for regulators; CAK, local government, NEMA.  Budget for yearly network OPEX and internal ICT usage tools: HW and SW. Attend pre-sales meetings and presents technical solutions being driven by the sales team Project manager during the rollout phase and custodian of all the project related and technical setup ,commissioning documentation Show less



AMIRAN COMMUNICATIONS LTD

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jul 2015 - Oct 2016

  Provide technical leadership to a team of four(4) engineers and the technical managerOn areas of application firewall, NGN firewall, application delivery controllers (ADC), Building management systems (BMS), VMwareDuty assignments and technical escalation point for my teamCo-ordinates and supervises bi-annual maintenance activities with the clientCo-ordinates for after sales technical training for new customersPre-pares a demo environment on the ESXI VMware environment to be used by pre-sales teams for online presentations to prospective customersAttended pre-installation workshops prior to installation for closed salesDrafts technical implementation plan to be used by project managers for new deploymentsOffers technical after sales support services in adherence with agreed SLAsSuccessful lead deployment of BMS(Building management System) for Two Rivers mall (The largest mall in East and Central Africa) and Marriott Hotel (Rwanda) Show less

• • Aug 2013 - Jun 2015

  Radware specialist on server load balancer, application firewall, IPS,IDS and WAN link Load balancerDeployment of Palo Alto firewallDrafted project plans for upcoming projectsPerformed hardware installations and configurations and support (firewall, vmware,IPS,IDS,load balancer)Documented installations and ensure regular updatesRaised support ticket/case with vendor and performed Webex sessions with the vendors for troubleshootingPerformed regular software upgrades as advised by the vendor for bug fixes and new featuresConducted post installation training to the clientIntegrated hardware form various vendors (CISCO,RADWARE,PALO-ALTO,WINDOWS,CHECKPOINT,VMWARE,Hyper-V) for successful end to end deployment of our products to our customersConducted analysis of application layer security forensics for client and adviceProvided regular reports to client and management on project statusConducted lab staging of new installations both physical and virtual environsKenya Commercial Bank of KenyaLocal and global server load balancing, windows server DNS delegation for various apps between the main site at Kencom and DR site at Gigiri.NIC BankLocal and global server load balancing, application firewall for various apps between the main site at NIC building DC at Upperhill and DR site at Sameer pack.Commercial Bank of Africa Local and global server load balancing for various apps between the main site at CBA house DC at Upperhill and DR site (Wabera branch)-CBK (Central Bank of Kenya)Successfully deployed server load balancer solution for CBK integrating with MS OCSP (Online certificate status Protocol) server for security of the government GCCN payment system token based authentication and authorization and GSLB (Global Server load Balancing) between the sites at CBK building, Marshalls and Kisumu-Safaricom PLCLocal and global server load balancing, windows server DNS delegation for around 250 applications distributed in six (6) sites. Show less



Safaricom PLC

• Kenya
• Telecommunications
• 700 & Above Employee

• • Jul 2011 - Jul 2013

  Online monitoring of the CISCO 7609(PE) and CRS 1 (P) nodes to identify and resolve faults• Offered first line support for the IP core transport network for the whole country (this was based on MP-BGP as the EGP and ISIS as the IGP)• Acted as focal point for CISCO TAC support• Performed Webex sessions with Cisco support as part of escalations to Cisco TAC• Was on call engineer on a monthly basis for the backbone core network• Performed regular software upgrades as advised by CISCO TAC for bug fixes and new features• Planning ,deployment,expansion of the DWDM network as per the demands on the IPT core end• Received daily reports from the fiber transmission team on status of fiber infrastructure e.g. KPLC, NOFBI for fine tuning of the IP infrastructure• Provisioned new links and acted as a focal point for other department’s e.g. 3G, VAS,Mpesa, safaricom enterprise (safaricom business) for transmission by deployment of L2 and L3 VPNs, integration with their routers• Installed and managed CentOS servers, windows server 2010,SQL DB for deployment of log and management monitoring tools e.g TACACS+, syslog server, CISCO works, Orion NPM, Rancid configuration management system• Conducted site surveys and generated BOM for new IPT network expansion projects• Super-vision of contractor for new IPT network deployments• Provided weekly reports to the manager on the performance of the core network in terms of latency, jitter, and reliability of fiber providers (KPLC, NOFBI, and KDN), router hardware and software utilization, monitoring server utilization• Drafted BCP plans and performed regular DR tests exercises Performed successful DR tests and implemented BCP plan for the Thika IP/MPLS POPWas part of the support team that ensured IPT availability at 100% for all the other departments namely DATA, MPESA and Voice. Show less

• • May 2009 - Jul 2011

  Monitored the enterprise core network routers , switches, servers on Solar winds, CACTIIntegrated Alvarion Wimax base stations with CISCO 3400ME switches Countrywide. This was the beginning of the safaricom enterprise networkConducted site survey and generated BOM for new enterprise core network expansion projectsProvided weekly reports to the manager on the performance of the enterprise core network in terms of latency, jitter, utilizationPerformed annual maintenance activities on equipment and the networkCreatively invented a method of using cable looped switch ports to enable use of Q-IN-Q method in -- CISCO ME3400 switches for successful transmission of WIMAX BTS traffic on existing Huawei optical -- switching nodes that had a challenge of accepting the same identical VLAN used more than once within the same admin domain.Successfully deployed HUAWEI GPON to around fifty home users. This involved setting up the core, AAA server and testing of various models of Huawei GPON models, physically deploying to customers and integrating with existing customer environment.Successfully coordinated the integration of countywide Wimax infrastructure with the transmission network (SDH and E1) during the rollout phase. Show less



one communications ltd

• kenya

• Wireless Implementation Engineer– Wimax Implementation Department

  • Jan 2008 - May 2009

  Configured Airspan and Alvarion Wimax CPEs, physical mounting, assigned Wimax modulation schemes (QAM, QPSK), assigned TX power, performed RF optimization i.e. physical panning of sector antennae etc. • Integrated Wimax base station radios to the NMS for provisioning and monitoring • Configured, optimized and mounted Dragon wave radios(PDH) for backhauling of Wimax traffic • Integrated Wimax Base Station radios with CISCO L2 and L3 nodes for IP transmission • Provided weekly reports to the manager on the performance of the Wimax access network in terms of latency, jitter, utilization • Performed annual maintenance activities on equipment and the network Show less