Experience

Netology

• Education
• 1 - 100 Employee

• Editor

  • Nov 2021 - Present

  Improved conversion and user experience through landing pages, UX- and instructional writing, and on-boarding materials. Worked closely with product marketing managers, producers, designers, and researchers to deliver compelling, accurate and useful content. Netology is EdTech company with 37+ thousand students and 200+ programs. • Initiated and conducted user research and in-depth interviews to verify product hypotheses and improve the company's products • Developed a user manual on CMS & landing page builder, which is used daily by the team • Conducted workshops for editors and tutors. Topics focused on a systematic approach to human error control and how to avoid typos Show less



Proofix, LLC

• Telecommunications
• 1 - 100 Employee

• Technical Writer

  • Feb 2020 - Apr 2021

  Worked with C-level to ensure a clear and intense workflow during a period of company’s 4x growth. Proofix is hybrid & virtual event platform, plus 3 live studios and film crews. • Rearranged the on-boarding course and moved it from Google Suit to the LMS • Created and maintained knowledge base for tech, projects, and sales departments • Developed and described a grading system for broadcast engineers, directors and operators • Designed job descriptions for 5+ positions • Built a process for collecting testimonials and case descriptions that allowed the company to account for 100+ cases and compile a casebook that became the basis for B2B sales • Designed a one-page checklist for broadcast engineers that reduced webinar preparation time from 30+ minutes to 20 minutes, reduced errors and thus increased customer satisfaction; the company used this checklist to run near 400 webinars in a year Show less



33 Слона

• Real Estate
• 1 - 100 Employee

• Contract Technical Writer

  • Oct 2019 - Dec 2019

  • Described the user path. Described business processes in BPMN notation • Created company’s knowledge base: recorded video with СEO, assembled texts, schemes and checklists • Created staff regulations • Wrote the book of interns and the book of real estate expert • Documented workflow, current processes • Described the user path. Described business processes in BPMN notation • Created company’s knowledge base: recorded video with СEO, assembled texts, schemes and checklists • Created staff regulations • Wrote the book of interns and the book of real estate expert • Documented workflow, current processes



440 Hertz, Piano Service & Piano Technician School

• Contract Technical Writer

  • Aug 2019 - Oct 2019

  • Described business processes with BPMN diagrams and created the company’s first regulations on customer service, and administration; this clarified the workflow and allowed the company to scale and hire 3 more piano tuners, a sales manager, and a school administrator • Redesigned and laid out Piano Inspection Checklist, which led to an increase in the average order value by 1.3 times • Designed the company's organizational chart • Described business processes with BPMN diagrams and created the company’s first regulations on customer service, and administration; this clarified the workflow and allowed the company to scale and hire 3 more piano tuners, a sales manager, and a school administrator • Redesigned and laid out Piano Inspection Checklist, which led to an increase in the average order value by 1.3 times • Designed the company's organizational chart



440 Hertz, Piano Technician School

• • Sep 2017 - Aug 2019

  • Was in charge of all content releases as well as social media communications and metrics growth; through this activity, ensured a 100% new students enrollment to the school with zero marketing budget• Managed a team of 3 writers and mentored them. Implemented guideline and tone of voice. Came up with a recruitment funnels and brought in 5 new writers• Lead in establishing tone of voice and guideline

• • Apr 2017 - Sep 2017

  • Published 40+ evergreen articles and 500+ social media posts• Proofread an illustrated Piano Parts Handbook with 100+ notes with vocational terms