Network Engineer

• Apr 2021 - Present

Cloud Managed Services Network Engineer

• Jan 2021 - May 2021

Cisco Cloud & Managed Services Team Main Responsibility: - Monitoring and Troubleshooting reported issues reported issues/incidents Proactively/ Reactively - Troubleshooting multiple network designs mostly Enterprise and Datacenter - Configure and Troubleshoot BGP, OSPF , STP , MSTP , RSTP, MPLS , DMVPN - Report and Troubleshoot WAN issues with Carrier ISPs world wide, representing different customers Cisco Cloud & Managed Services Team Main Responsibility: - Monitoring and Troubleshooting reported issues reported issues/incidents Proactively/ Reactively - Troubleshooting multiple network designs mostly Enterprise and Datacenter - Configure and Troubleshoot BGP, OSPF , STP , MSTP , RSTP, MPLS , DMVPN - Report and Troubleshoot WAN issues with Carrier ISPs world wide, representing different customers

Service Provider Network Engineer

• May 2019 - May 2021

▪ Create and maintain monitoring systems, and implement tuning improvements▪ Proactively monitor capacity and performance management measures to ensure quality and support business growth▪ Create accurate network diagrams and documentation for design and planning network communication systems▪ Extensive understanding/troubleshooting of routing protocols (BGP/OSPF/EIGRP/MPLS/L2VPN/L3VPN) and other routed protocols.▪ Experience in designing, implementing and supporting network infrastructure in complex environments▪ Drive incident response with focus on restoration of service, followed by root cause and permanent resolution.▪ Hands on experience on IOS/IOS-XE/IOS-XR/NX-OS ▪ Basic python scripting for some daily operations ▪ Available on a 24x7x365 basis when needed for production impacting incidents or key customer events Show less

Windows System Engineer

• Nov 2016 - Apr 2019

▪ Installing, configuring, testing and maintaining operating systems, application software and system management tools▪ Monitor and test application performance for potential bottlenecks, identify possible solutions.▪ Install and implement new programs, modules, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.▪ Troubleshooting, supporting, deploying bare metal servers such as HP ProLiant DL Series, HP ProLiant BL Chassis Blades, Cisco UCS Chassis BM200 M4 blades)▪ Planning, supporting, troubleshooting business critical applications running on Windows Infrastructure ▪ Physical installation on Data centres (Standalone Server, Storage, Blade chassis, )▪ Planning, supporting and troubleshooting VMware Infrastructure ▪ Responsible for two Backup systems Microsoft Data Protection Manager and VDP▪ Liaise with vendors and other IT personnel for problem resolution Show less

IT Support and Application Management Team

• Feb 2013 - Nov 2017

▪ Responsible for all Support operation: Install, configure, test, maintain, monitor and troubleshoot, desktop, laptop, tablet and other client devices and related hardware and software.▪ Setup new hires; configure desktop/laptops, printer access, email, and office phone and educate new users on IT processes▪ Responsible for implementation of OS updates, software upgrades or installs, security patches, clean/remove malware, activate and support mobile devises and other desktop projects as needed.▪ Solid experience imaging Windows User computers. (SCCM, Symantec Ghost) ▪ Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements▪ Work with vendors to obtain support on their products including copiers, printers, phones and computer software.▪ Conduct research on desktop products in support of PC procurement and development efforts▪ Document and maintain the Level 1 team’s standard operating procedures to ensure consistent, efficient, and accurate closing of common incidents and service requests. Show less