Experience

Medimap

• Canada
• Internet Marketplace Platforms
• 1 - 100 Employee

• Senior Account Executive

  • Jan 2023 - Present

  Managing and growing key client accounts, building strong relationships, and driving revenue growth in – Pharmaceutical, Healthcare & Wellness market ● Serve as the main point of contact for key client accounts, building and nurturing strong relationships. ● Develop and execute strategic account plans to drive client satisfaction, retention, and revenue growth. ● Cross-functional collaboration with marketing, customer support and product development, building customized solutions that meet client requirements. ● Act as a trusted advisor, understanding clients' business objectives and providing strategic guidance and insights. ● Negotiate contract terms and pricing agreements to maximize profitability while maintaining client satisfaction. ● Share market insights and client feedback with the internal teams to drive product and service enhancements. Show less



Lumino Health

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Leadership Rotational Program

  • Mar 2022 - Jan 2023

  Part of the Weekly Strategy Management Meetings.Create and implement new sales strategies and sales processes.Provide a mentor for new Account Executives.Evaluate job performance to support optimal outcomes.

• Account Executive

  • Jan 2022 - Jan 2023

  Formalize and implement a Client Account Management strategy focused on building, managing, and growing strategic partnerships with clients. Territory management - essential markets - GTA East, Ottawa, BC.Advocate for clients by implementing continuous improvement initiatives and proactively communicating with diverse stakeholders to improve service delivery and resolve issues.Establish strategic partnerships with internal teams and external service partners to resolve client inquiries/problems/complaints.Onboarding management, to ensure a successful and seamless transition of new customers post-go-live.Create client-facing reports and use them to engage existing and new clients.Track, analyze, and communicate key client metrics and feedback to support business development.Seek out market information in order to effectively develop rapport with clients.Keep customers informed of new features and updates to support up-selling/ cross-selling and client service.Work closely with Sales to manage client needs and expectations and define thescope and pricing of additional services to meet unique client needs.Set realistic client expectations by being transparent about challenges and obstacles.Use the Salesforce and Tableau databases to log activities and sales opportunity management. Show less

• Business Development Representative

  • Mar 2021 - Jan 2022

  Prospected new clients to expand market share in the small and large business segment Outbound Closing ratio - 35-40%, Inbound Closing Ratio - 60-65%.Formed solid relationships with existing customers to support growth and ensure a positive customer experience with every interaction.Created and positioned compelling value proposals for potential and existing customers.Involved in Lead Generation by creating opportunities within new, competitive, and existing accounts and facilitating interactions with key prospects to drive organic growth.Developed an understanding of the customer's organizational structure and key buying influences of assigned accounts and opportunities.Evolved a Target Account Growth and Penetration Strategies leading to new closable opportunities, while focusing on retention/growth, account profitability, and customer satisfaction/loyalty.Supported external and internal clients by providing knowledge and expertise.Provided leadership with suggestions for improving volume, market share, and price levels. Show less



Alliance Income Corp

• Toronto, Ontario, Canada

• Sales Representative

  • Jan 2019 - Mar 2021

  Generated sales revenue across Canada, B2C - B2B ( Individual and Group Benefits ) Identified opportunities to increase efficiency and profitability. Effectively followed the lead sales process. Actioned all assigned leads and followed the sales cadence - Inbound and outbound leads. Established a call cycle, tracking progress and reporting on progress through a pipeline report. Monitored progress on implementation and service to ensure customer satisfaction. Raised the bar and exceeded sales targets and expectations. Show less



Elita 5 Group Moldova. Digital SaaS Department

• Chisinau, Moldova

• Senior Sales Executive

  • Nov 2015 - Apr 2017

  • Supported the strategic sales plans across the business – increased profit by 23% • Coordinated the company’s lead generation strategy, initially by leveraging the team’s existing relationships • Managed structure to support targeted account opportunity generation • Assisted in building an internal sales and marketing team to support the company’s growth targets – staff of 15 • Participated in senior-level sales presentations and working closely with the National Sales team to provide information on pricing, burdens and gross margin objectives as required for RFP and RFI purposes. Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• National Sales Executive

  • Aug 2011 - Jun 2015

  • Managed sales and achieving strategic objectives – 4 years growth – 45% • Created sales strategies by gathering market information, analyzing opportunities and documenting sales methodology • Operated 4 sales teams – Outbound, Door-to-Door, Inbound, Outsource teams • Coordinated Emerging Markets and market shifts while being fully aware of new product launches and competitive intelligence • Developed best practices, tools and KPIs that improved efficiency and predictability for launching new Products • Improved Customer Service performance and reducing service tickets by 17%, Churn by 24% • Presented Sales, Revenue and Expenses reports and realistic forecasts to the Senior leadership team Show less