Président

• Jun 2021 - Present

Our mission is to connect people, process & tools in order for organization to thrive. ▪ Hire & coach employees around tools/process ▪ Give recommendations around agility/devops/itsm and tools. ▪ Different mandate as an Atlassian tool expert or as a tool expert ▪ Manage partners & customers ▪ Redact customers proposals ▪ Budget management ▪ Give presentation/conference ▪ Marketing and participation to events as partners (Agile Tour 2022) ▪ Analysis of opportunities & facilitate strategic workshop ▪ Development of a newsleter around the futur of work Show less

Atlassian expert

• Mar 2022 - Mar 2023

Co-manage a cloud Jira instance ▪ Help the agile community of practices ▪ Create business case for new add-ons or product ▪ Manage a pilot with Exalate to integrate Jira & Service Now ▪ Make recommendations on best practices as necessary Co-manage a cloud Jira instance ▪ Help the agile community of practices ▪ Create business case for new add-ons or product ▪ Manage a pilot with Exalate to integrate Jira & Service Now ▪ Make recommendations on best practices as necessary

Atlassian expert

• Mar 2022 - Oct 2022

▪ Work with agile coach to help the Atlassian tooling team ▪ Write recommendations on best practices around tools and practices for big organization around tools ▪ Help animate workshop ▪ Work with agile coach to help the Atlassian tooling team ▪ Write recommendations on best practices around tools and practices for big organization around tools ▪ Help animate workshop

ITSM Consultant

• Mar 2022 - Jul 2022

▪ Make recommendations on ITIL v4 to help their overall transformation ▪ Make recommendations on ITIL v4 to help their overall transformation

Transformation Tool enablement leader

• May 2021 - Nov 2021

▪ Do recommendation to the tools team to support transformation of the enterprise ▪ Help bridge the gap between devops, tools, agiles and PPM ▪ Find new tools and Atlassian add-ons to support the transformation ▪ Coach tool team on best practices ▪ Help create a roadmap for the tools ▪ Do recommendation to the tools team to support transformation of the enterprise ▪ Help bridge the gap between devops, tools, agiles and PPM ▪ Find new tools and Atlassian add-ons to support the transformation ▪ Coach tool team on best practices ▪ Help create a roadmap for the tools

Architecte de domaine et Briseur de silos - Fiabilité et Gestion des Services TI

• Sep 2019 - May 2021

▪Ambassador for our department with other enterprise architects▪ Help asset and process manager in their technical decision▪ Help lead and organize initiative in our department(Likeintegration between Remedy + Jira)▪ Help our department to have a customer centric vision when taking anydecision▪ Help asset owner with their year roadmap▪ Preach to other departments about our services and products▪ Conduct research, recommendations, etc on new tools & process▪ Main point of contact for any software engineering and architecturequestion for our department▪ Active watch on the market for anything related to our domain▪ Active watch of what’s happening around technological innovation insidethe bank▪ Break silos every time I can by putting different teams together▪ Accountable for every security issues and technological decision in thedepartment▪ Preach best practices around Devops, Software Engineering and Agility▪ Coach and mentor others around the following: Agilityknowledge, Atlassian knowledge, how to be a good product owner and career advice Show less

Atlassian product owner

• Nov 2018 - Sep 2019

▪ Main owner of Atlassian product (Jira, Bitbucket, Confluence, Crowd)▪ Manage stakeholders▪ Prioritize the backlog to maximize value of Atlassian tool▪ Deal with external providers▪ Manage Atlassian budget▪ Manage Atlassian roadmap▪ Lead the National Bank of Canada Atlassian user group

Directeur Atlassian

• Nov 2016 - Nov 2018

▪ Team coaching▪ Hiring and building the right team▪ Promote good uses of Atlassian tools▪ Deal with add-on vendors and external providers▪ Playing “product owner” role for everything Atlassian related▪ Audit and control of service quality▪ Agile and best practices coaching(active member of agile coach coalitionof the bank)▪ Preach devops good practices

Conseiller Sénior Atlassian

• Jun 2016 - Dec 2016

Responsable d'une équipe d'administrateur des outils AtlassianSupport des utilisateurs et initiatives définies dans la suite de produit AtlassianMise en place de matériel de formation et donner les formations portant sur l’utilisation des produits dans un contexte SDLC itératif BNCAdministration, déploiement et configuration des instances Jira et Confluence (incluant les mises à jour à intervalles rapprochées des produits mentionnés ainsi que de leur extensions ou plugins)Gérer les incidents affectant les plateformes Jira/Confluence en mode autonome ou au travers du support AtlassianAnalyse des défis des équipes de développement et programmation de configurations de processus les adressant dans Jira, tout en considérant le déploiement de plugins issus du marché Atlassian (Marketplace) pour introduire de nouvelles fonctionnalités aux produit.Accompagner les équipes dans leur transformation vers une plus grande collaboration. Show less

Analyste expert des outils de collaboration

• Mar 2016 - Jun 2016

▪ Implementation, configuration and design of JIRA and Confluence(including updates)▪ Support and advise users▪ Trainingo Onboard new employeeo Create FAQ, user guide, Knowledge base, etco Writing blog and animate lunch & learn▪ Manage contact with providers▪ Ensures continuity of service in collaboration with the operations teamand the supplier▪ Active watcho Checking for updates and recommendations forimprovementso Keeps abreast of emerging trends and approaches(standards, best practices, framework, etc.)▪ Promotion of new features, good practices, hints, etc.▪ Definition and presentation of standards to users of the service▪ Audit and quality control of use of the service▪ Implementation of metrics based on demands and required dashboards▪ Implantation of few add-ons like Tempo Timesheet Show less

Project manager / Scrum master

• Jan 2013 - Mar 2016

▪ Assume project management responsibility for planning, organizing andmonitoring activities with members of the development team.▪ Ensure effective communication and collaboration of all projectstakeholders▪ Responsible for the first agile project with the help of Pyxis coaches▪ Organize and facilitate Scrum ceremonies (Daily, planning, retro, journals,etc.).▪ Helps solve conflicts within the Scrum team.▪ Encourages the team to improve their practices and tools so that eachincrement of functionality is potentially deliverable in production.▪ Ensures that the project and team are optimized to achieve the project'sreturn on investment objectives. *▪ Ensures that team members report progress; gives visibility on their work▪ Uses the appropriate style of "leadership" based on the level of maturity ofthe team.▪ Encourage the team to become autonomous and self-organized.▪ Coach the team to help them understand their role and responsibilities,facilitate creativity, collaboration and accountability.▪ Coach the product owner to help him understand his role andresponsibilities (how to maximize ROI and achieve goals by Scrum) aswell as maintain a healthy backlog (prioritized, with appropriateacceptance criteria).▪ Other responsibilities: SME (Subject matter Expert) administrator of JIRAand Confluence Show less

Analyst & PCO

• Jan 2010 - Jan 2013

QA Analyst

• Oct 2007 - Jan 2013

QA Analyst

• Apr 2007 - Oct 2007

Software Programmer & Analyst

• Dec 2005 - Apr 2007

Conseiller

• Jan 2003 - Dec 2005