Experience

Coraggio

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Character Artist

  • Dec 2020 - Present

  Belo Horizonte, Minas Gerais, Brasil ● Devised design solutions to meet brief client requests. ● Adapted social media plan based on market research and customer data. ● Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns. ● Built design mock-ups and prototypes with the required programming tools ● Conceptualised initial client briefs to assess the viability of varied multimedia elements. ● Established media specifications and monitored… Show more ● Devised design solutions to meet brief client requests. ● Adapted social media plan based on market research and customer data. ● Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns. ● Built design mock-ups and prototypes with the required programming tools ● Conceptualised initial client briefs to assess the viability of varied multimedia elements. ● Established media specifications and monitored production team conformance. ● Met client deadlines through excellent workload planning and prioritisation. ● Used skills in Illustrator, Zbrush and Blender to create unique images and layouts ● Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content. ● Suggested and implemented new promotions and strategies to increase brand awareness. Show less



Spar, Clayton Hotel and Croke Park

• Customer Service Assistant

  • Jun 2022 - Present

  Ireland When I arrived in Ireland, I enrolled in an English course with ELI School to improve my language skills and continue pursuing an international career. While studying and supporting myself in the country, I dedicated myself to the hospitality industry, acting as a Customer Service Assistant on demand with different companies. ● Managed high-volume customer queries simultaneously through effective multitasking. ● Recommended products and services to customers based on… Show more When I arrived in Ireland, I enrolled in an English course with ELI School to improve my language skills and continue pursuing an international career. While studying and supporting myself in the country, I dedicated myself to the hospitality industry, acting as a Customer Service Assistant on demand with different companies. ● Managed high-volume customer queries simultaneously through effective multitasking. ● Recommended products and services to customers based on requirements. ● Trained and mentored new cashiers' incorrect processes. ● Upsold products and services when processing transactions. ● Increased customer retention by offering loyalty schemes at checkout. ● Trained new associates on cash register operations, advising on handling customer sales, refunds, and cashing up appropriately. ● Delivered exceptional service to each customer by listening to concerns and answering questions. ● Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending. Show less



Turma do Céu

• 2D Animator, Graphic Design

  • Dec 2020 - Jan 2023

  Brazil ● Created quality, high-end digital image files for digital and traditional printing methods. ● Created corporate branding, designing cohesive looks from logos to letterheads. ● Produced digital advertising to showcase products and heighten brand engagement. ● Developed engaging marketing and promotional materials to generate revenue and grow client bases. ● Employed design fundamentals when selecting typography, colour and layout. Liaised with external designers and printers to… Show more ● Created quality, high-end digital image files for digital and traditional printing methods. ● Created corporate branding, designing cohesive looks from logos to letterheads. ● Produced digital advertising to showcase products and heighten brand engagement. ● Developed engaging marketing and promotional materials to generate revenue and grow client bases. ● Employed design fundamentals when selecting typography, colour and layout. Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards Show less



Igreja Católica Apostólica Romana

• E-Commerce Manager & Public Speaker

  • Dec 2015 - Dec 2020

  Brazil ● Acted in different fundraising activities to support the church’s external donation activities ● Delivered a personalised content strategy to drive click-through and increase buying propensity on the church product portfolio. ● Increased customer visits and optimisation through engaging content production. ● Developed and delivered projects to maximise sales targets and missionary content awareness. ● Employed strategic digital marketing tactics to increase online… Show more ● Acted in different fundraising activities to support the church’s external donation activities ● Delivered a personalised content strategy to drive click-through and increase buying propensity on the church product portfolio. ● Increased customer visits and optimisation through engaging content production. ● Developed and delivered projects to maximise sales targets and missionary content awareness. ● Employed strategic digital marketing tactics to increase online sales. ● Created email marketing campaigns to enhance customer engagement and solicit feedback. ● Collaborated with the finance department to manage income from different platforms. Show less



Sales Gama

• Brazil
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2014 - Apr 2015

  Itabira, Minas Gerais, Brasil ● Screened phone calls and routed callers to appropriate parties. ● Assisted managers in compiling and organising materials for meetings. ● Provided printing and photocopying scanning support to colleagues. ● Monitored and updated budget and account records. ● Updated sales records promptly and precisely for reliable reporting. ● Resolved customer queries using in-depth product and service knowledge.



Vale

• Brazil
• Mining
• 700 & Above Employee

• Logistics Analyst

  • Apr 2012 - Dec 2013

  Itabira, Minas Gerais, Brasil ● Monitored logistical expenses to keep operating costs low. ● Analysed logistical operations and recommended methods to improve service delivery. ● Oversaw contract negotiations with external providers, securing transport for goods and equipment. ● Generated different reports for performance review and analysis. ● Enforced established logistics standards to protect consignments from damage or theft.



EXTIMINAS

• 1 - 100 Employee

• Programmer Manager

  • Mar 2011 - Sep 2011

  Itabira, Minas Gerais, Brasil ● Strengthened development methodologies by introducing code quality processes and reviews. ● Designed and developed analytical data structures. ● Interfaced with cross-functional teams to determine requirement specifications for new applications. ● Wrote code for specific platforms using software development environments and tools. ● Contributed to codebases deploying software to virtual machines and cloud infrastructure. ● Supervised teams on software development projects to… Show more ● Strengthened development methodologies by introducing code quality processes and reviews. ● Designed and developed analytical data structures. ● Interfaced with cross-functional teams to determine requirement specifications for new applications. ● Wrote code for specific platforms using software development environments and tools. ● Contributed to codebases deploying software to virtual machines and cloud infrastructure. ● Supervised teams on software development projects to upgrade existing systems. Show less



WSPRINT

• Brazil
• Printing Services
• 1 - 100 Employee

• Graphic Designer

  • Apr 2009 - Jan 2011

  Itabira, Minas Gerais, Brasil ● Created corporate branding, designing cohesive looks from logos to letterheads. ● Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral. ● Creatively interpreted client briefs to develop and produce unique, engaging design packages. ● Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards. ● Delivered client projects on time, within budget and to strict… Show more ● Created corporate branding, designing cohesive looks from logos to letterheads. ● Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral. ● Creatively interpreted client briefs to develop and produce unique, engaging design packages. ● Liaised with external designers and printers to ensure deadlines were met and materials met strict quality standards. ● Delivered client projects on time, within budget and to strict deadlines. Show less