Denia Mukusha
Banquet Manager & Break Services Manager at Lied Lodge & Conference Center- Claim this Profile
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Shona, Zimbabwe Native or bilingual proficiency
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English Full professional proficiency
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Ndebele, South Full professional proficiency
Topline Score
Bio
Credentials
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Dean’s List - August 2015 Term
Kaplan UniversityNov, 2015- Oct, 2024
Experience
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Lied Lodge & Conference Center
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United States
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Hospitality
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1 - 100 Employee
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Banquet Manager & Break Services Manager
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Jun 2015 - Present
Responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. Responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
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Holiday Inn Lincoln-Southwest
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Hospitality
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1 - 100 Employee
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Banquet & Sales Manager
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Oct 2011 - Jun 2015
•Support and Manage the Banquet Department while working closely with the Food and Beverage Director and the other department heads. •Supervise, empower, lead, coach and motivate the banquet team including cooks, food servers, and lead house attendants towards achieving exceptional guest service results •Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for selling, booking arranging and servicing all conference and banquet functions. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications Show less
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Holiday Inn Hotel & Suites
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Hospitality
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700 & Above Employee
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Assistant General Manager
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Dec 2010 - Oct 2011
•Responsible for making decisions on everyday operations of the hotel. •Recruited, trained, and retrained all departments as per requirements. •Handled all conditions such as solve customers’ inquiries, provide excellent customer service. •Ran hotel in the absence of Hotel General Manager •Handled the hotel Sales Department after the resignation of the Sales Director •Responsible for making decisions on everyday operations of the hotel. •Recruited, trained, and retrained all departments as per requirements. •Handled all conditions such as solve customers’ inquiries, provide excellent customer service. •Ran hotel in the absence of Hotel General Manager •Handled the hotel Sales Department after the resignation of the Sales Director
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Hotel General Manager
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Nov 1998 - Nov 2005
Held different positions in hotel management, from Front Office management, Conferences and Banquets, AGM and General Management positions Held different positions in hotel management, from Front Office management, Conferences and Banquets, AGM and General Management positions
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Front Office Manager
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1992 - 1997
Responsible for all Front of the House functions and staff. Areas of responsibility included Front Desk/Guest Services, Drivers and Overnight Operations. As a department head, directed and worked with managers and employees to successfully execute all front of house operations, including guest arrival and departure procedures. Served as one of the property's On Duty Manager, ensuring the highest levels of hospitality and service are provided. Represented property management in resolving any guest related situation. Strived to continually improve guest engagement and employee satisfaction and maximize the financial performance of the department. Show less
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Education
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2006 - 2010
Kaplan University-Lincoln Campus
Bachelor of Applied Science (B.A.Sc.) -
1981 - 1986
Roosevelt Girls high School
GCE High School Diploma
Community
