Experience

PGCS Claims Services

• United States
• Insurance
• 1 - 100 Employee

• Receptionist

  • Jun 2015 - Present

  Lake Mary, FL



Norfolk Southern Corp

• Administrative Assistant

  • May 2010 - Aug 2012

  Norfolk, Virginia Area Support medical personnel of department to include Medical Director, Assistant Medical Director, Occupational Health Nurses (3), Physician Assistant, DARS Director, Vocational Rehab Services Director, and staff of fifteen. Answer multiple incoming phone lines, direct calls to appropriate person Answer employee questions as to work status, documentation received, documentation required Monitor two fax machines and three printers; distribute incoming documents Monitor three department… Show more Support medical personnel of department to include Medical Director, Assistant Medical Director, Occupational Health Nurses (3), Physician Assistant, DARS Director, Vocational Rehab Services Director, and staff of fifteen. Answer multiple incoming phone lines, direct calls to appropriate person Answer employee questions as to work status, documentation received, documentation required Monitor two fax machines and three printers; distribute incoming documents Monitor three department Outlook mailboxes; direct inbound email to appropriate person Prepare correspondence for medical staff; mail or fax as required Process daily incoming mail Prepare and distribute weekly department schedule, vacation schedule Maintain office supplies and office equipment; request service/repair as needed; request building maintenance as needed Assist with IT issues; issue requests for new employee set up as needed Complete special projects as assigned; maintain department’s correspondence templates Produce Policy and Procedure manual for position to include detailed information and instruction on job duties Show less



IMAGE SERVICES Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Staffer

  • Jun 2008 - May 2010

  Virginia Beach, VA Assigned Position: Norfolk Southern Corporation, Medical Department Secretary Support medical personnel of department to include Medical Director, Assistant Medical Director, Occupational Health Nurses (2), Physician Assistant, DARS Director, FMLA Coordinator, Department Manager, and staff of nine. Answer multiple incoming phone lines, direct calls to appropriate person Answer employee questions as to work status, documentation received, documentation required Monitor two fax… Show more Assigned Position: Norfolk Southern Corporation, Medical Department Secretary Support medical personnel of department to include Medical Director, Assistant Medical Director, Occupational Health Nurses (2), Physician Assistant, DARS Director, FMLA Coordinator, Department Manager, and staff of nine. Answer multiple incoming phone lines, direct calls to appropriate person Answer employee questions as to work status, documentation received, documentation required Monitor two fax machines and two printers; distribute incoming documents Prepare correspondence for medical staff; mail or fax as required Process daily incoming mail Prepare and distribute weekly department schedule Maintain office supplies Show less



Benefits Design Group

• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2003 - Feb 2008

  Richmond, Virginia Area Maintain client files, insurance brochures and forms Designed and maintained Excel spreadsheets to track business expenses and commissions payments from Insurance Carriers Prepare proposals, including requesting or executing benefit quotes via Insurance Carrier online quoting software Prepare yearly review of client benefit program Prepare and send correspondence Set up and maintained client database of benefit coverage, client employee information Review, prepare and submit… Show more Maintain client files, insurance brochures and forms Designed and maintained Excel spreadsheets to track business expenses and commissions payments from Insurance Carriers Prepare proposals, including requesting or executing benefit quotes via Insurance Carrier online quoting software Prepare yearly review of client benefit program Prepare and send correspondence Set up and maintained client database of benefit coverage, client employee information Review, prepare and submit new client enrollment material to carriers Assist clients and their employees with questions or problems with benefits; coverage changes, submitting forms to carriers, tracking changes with carrier to insure completion Prepared Procedure Manual for job duties Assist in planning and execution of functions for clients Maintained Broker’s book of business during 10 month medical leave Payroll Show less