Experience

Alphatec PC

• United States
• Engineering Services
• 1 - 100 Employee

• Receptionist

  • Mar 2023 - Present

  Processing Shop Drawings, RFIs, and other submittal materials for different jobs into our filing tree utilizing Microsoft Word, Microsoft Excel, Adobe Acrobat PDF. Tracking utilizes Microsoft Excel formulas. Checking voicemail, answering phones, transferring calls, taking messages. Transcribing meeting minutes, drawing notes, and other hand-written technical documents into Microsoft Word. Proofreading for spelling and grammar, checking for formatting consistency, and updating headers and… Show more Processing Shop Drawings, RFIs, and other submittal materials for different jobs into our filing tree utilizing Microsoft Word, Microsoft Excel, Adobe Acrobat PDF. Tracking utilizes Microsoft Excel formulas. Checking voicemail, answering phones, transferring calls, taking messages. Transcribing meeting minutes, drawing notes, and other hand-written technical documents into Microsoft Word. Proofreading for spelling and grammar, checking for formatting consistency, and updating headers and footers in Microsoft Office and Adobe InDesign (Master Page Templates). Packaging documents into combined PDFs, inserting and replacing pages, making sure package is bookmarked and paginated properly. Editing charts and creating presentations in Microsoft PowerPoint or other presentation software. Editing photographs for size and clarity in Adobe Photoshop CS5, inserting photographs and captions into Adobe InDesign CS5 and Microsoft Word. Scanning documents to email, and printing/binding books in 3-ring binders and comb bind. Compiling and distributing in-house weekly tracking logs. Show less Processing Shop Drawings, RFIs, and other submittal materials for different jobs into our filing tree utilizing Microsoft Word, Microsoft Excel, Adobe Acrobat PDF. Tracking utilizes Microsoft Excel formulas. Checking voicemail, answering phones, transferring calls, taking messages. Transcribing meeting minutes, drawing notes, and other hand-written technical documents into Microsoft Word. Proofreading for spelling and grammar, checking for formatting consistency, and updating headers and… Show more Processing Shop Drawings, RFIs, and other submittal materials for different jobs into our filing tree utilizing Microsoft Word, Microsoft Excel, Adobe Acrobat PDF. Tracking utilizes Microsoft Excel formulas. Checking voicemail, answering phones, transferring calls, taking messages. Transcribing meeting minutes, drawing notes, and other hand-written technical documents into Microsoft Word. Proofreading for spelling and grammar, checking for formatting consistency, and updating headers and footers in Microsoft Office and Adobe InDesign (Master Page Templates). Packaging documents into combined PDFs, inserting and replacing pages, making sure package is bookmarked and paginated properly. Editing charts and creating presentations in Microsoft PowerPoint or other presentation software. Editing photographs for size and clarity in Adobe Photoshop CS5, inserting photographs and captions into Adobe InDesign CS5 and Microsoft Word. Scanning documents to email, and printing/binding books in 3-ring binders and comb bind. Compiling and distributing in-house weekly tracking logs. Show less



National Institute of Building Sciences

• Non-profit Organizations
• 1 - 100 Employee

• Web Production Specialist

  • Aug 2016 - Aug 2022

  Provide content and maintenance support for Institute web-related projects; Work with the Director, Information Technology on specific tasks related to projects; Provide support for customers and members accessing websites; Testing new or updated functionality; Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding and web standards; Reporting on analytics; Documenting procedures/policies; Run routine… Show more Provide content and maintenance support for Institute web-related projects; Work with the Director, Information Technology on specific tasks related to projects; Provide support for customers and members accessing websites; Testing new or updated functionality; Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding and web standards; Reporting on analytics; Documenting procedures/policies; Run routine link and performance checking tools, report on results and fix issues; and Support for other digital platforms and activities as needed. Show less Provide content and maintenance support for Institute web-related projects; Work with the Director, Information Technology on specific tasks related to projects; Provide support for customers and members accessing websites; Testing new or updated functionality; Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding and web standards; Reporting on analytics; Documenting procedures/policies; Run routine… Show more Provide content and maintenance support for Institute web-related projects; Work with the Director, Information Technology on specific tasks related to projects; Provide support for customers and members accessing websites; Testing new or updated functionality; Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding and web standards; Reporting on analytics; Documenting procedures/policies; Run routine link and performance checking tools, report on results and fix issues; and Support for other digital platforms and activities as needed. Show less



Highrise Consulting

• Bethesda, MD

• Service Desk Specialist

  • May 2014 - Jul 2016

  Provide top level customer service to business application users. Troubleshoot, analyze and triage proprietary business application issues in a fast paced environment. Learn new application functionality, share best practices with team members, and apply new knowledge effectively. Assist in training new employees Escalate issues that are out of scope using the established escalation procedure. Create, maintain, and deleting user accounts. Using Numera Footprints ticketing… Show more Provide top level customer service to business application users. Troubleshoot, analyze and triage proprietary business application issues in a fast paced environment. Learn new application functionality, share best practices with team members, and apply new knowledge effectively. Assist in training new employees Escalate issues that are out of scope using the established escalation procedure. Create, maintain, and deleting user accounts. Using Numera Footprints ticketing system. Document best practices Create and maintain business application knowledge base. Document trouble ticket problems: Open tickets and maintain accurate information and timely updates using Numera Footprints. Triage problems, analyze issues, and provide solution/guidance using existing knowledge base / scripts in a high paced environment. Show less Provide top level customer service to business application users. Troubleshoot, analyze and triage proprietary business application issues in a fast paced environment. Learn new application functionality, share best practices with team members, and apply new knowledge effectively. Assist in training new employees Escalate issues that are out of scope using the established escalation procedure. Create, maintain, and deleting user accounts. Using Numera Footprints ticketing… Show more Provide top level customer service to business application users. Troubleshoot, analyze and triage proprietary business application issues in a fast paced environment. Learn new application functionality, share best practices with team members, and apply new knowledge effectively. Assist in training new employees Escalate issues that are out of scope using the established escalation procedure. Create, maintain, and deleting user accounts. Using Numera Footprints ticketing system. Document best practices Create and maintain business application knowledge base. Document trouble ticket problems: Open tickets and maintain accurate information and timely updates using Numera Footprints. Triage problems, analyze issues, and provide solution/guidance using existing knowledge base / scripts in a high paced environment. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Coord-Customer SVC

  • Jan 2012 - Feb 2014

  Receive all incoming calls for the Department of State and screen all calls for the Secretary of State. Direct calls to all internal DOS offices and all other Governmental offices in the Washington, DC area. Provides initial support for customer inquiries. Probes and resolves routine problems and escalated issues as needed. Navigates identified legacy systems to support work requests. Performs routine customer service duties and documents work. Meeting day to day metric goals for… Show more Receive all incoming calls for the Department of State and screen all calls for the Secretary of State. Direct calls to all internal DOS offices and all other Governmental offices in the Washington, DC area. Provides initial support for customer inquiries. Probes and resolves routine problems and escalated issues as needed. Navigates identified legacy systems to support work requests. Performs routine customer service duties and documents work. Meeting day to day metric goals for functional area. Maintain directory database, which includes the names and telephone numbers of Government employees at the applicable location. Research either manual or automated databases to obtain required information. Relay messages to the appropriate departments during emergencies. May be required to place outgoing calls for the DOS Duty Officer or act as a backup receptionist for the telecommunications office. Show less Receive all incoming calls for the Department of State and screen all calls for the Secretary of State. Direct calls to all internal DOS offices and all other Governmental offices in the Washington, DC area. Provides initial support for customer inquiries. Probes and resolves routine problems and escalated issues as needed. Navigates identified legacy systems to support work requests. Performs routine customer service duties and documents work. Meeting day to day metric goals for… Show more Receive all incoming calls for the Department of State and screen all calls for the Secretary of State. Direct calls to all internal DOS offices and all other Governmental offices in the Washington, DC area. Provides initial support for customer inquiries. Probes and resolves routine problems and escalated issues as needed. Navigates identified legacy systems to support work requests. Performs routine customer service duties and documents work. Meeting day to day metric goals for functional area. Maintain directory database, which includes the names and telephone numbers of Government employees at the applicable location. Research either manual or automated databases to obtain required information. Relay messages to the appropriate departments during emergencies. May be required to place outgoing calls for the DOS Duty Officer or act as a backup receptionist for the telecommunications office. Show less



PAE

• United States
• International Trade and Development
• 700 & Above Employee

• Recruiting Coordinator

  • Jan 2008 - Apr 2011

  Interview/screen applicants and refer to hiring personnel for follow-up interview. Deliver key reports to track recruiting progress. Perform reference and background checks. Correspond with job applicants to notify them of employment consideration. Responsible for planner, organizing, and arranging corporate meetings and events for the contract. In charge of making attractive arrangements of area, decorations, lighting, food stalls, video, and sounds systems. Provided minute details and… Show more Interview/screen applicants and refer to hiring personnel for follow-up interview. Deliver key reports to track recruiting progress. Perform reference and background checks. Correspond with job applicants to notify them of employment consideration. Responsible for planner, organizing, and arranging corporate meetings and events for the contract. In charge of making attractive arrangements of area, decorations, lighting, food stalls, video, and sounds systems. Provided minute details and valuable inputs to clients on different aspects of the event. Planned and implemented external meetings as well as maintained event calendars. Handled the responsibilities of creating collateral materials like pamphlets and brochures as well as sponsorship booths. File and maintain employment records. Submit files to Dept. of State. Project yearly recruitment expenditures for budgetary control. Process security forms, to include: SF-86, SF-85, SF-85P. Confer with Recruiting Manager to develop organizational policies, employee orientations, and marketing strategies. Complete purchase orders for advertisements. Ensure that all appropriate correspondence is produced and that appropriate records are maintained. Review and analyze department records concerning advertising statistics. Show less Interview/screen applicants and refer to hiring personnel for follow-up interview. Deliver key reports to track recruiting progress. Perform reference and background checks. Correspond with job applicants to notify them of employment consideration. Responsible for planner, organizing, and arranging corporate meetings and events for the contract. In charge of making attractive arrangements of area, decorations, lighting, food stalls, video, and sounds systems. Provided minute details and… Show more Interview/screen applicants and refer to hiring personnel for follow-up interview. Deliver key reports to track recruiting progress. Perform reference and background checks. Correspond with job applicants to notify them of employment consideration. Responsible for planner, organizing, and arranging corporate meetings and events for the contract. In charge of making attractive arrangements of area, decorations, lighting, food stalls, video, and sounds systems. Provided minute details and valuable inputs to clients on different aspects of the event. Planned and implemented external meetings as well as maintained event calendars. Handled the responsibilities of creating collateral materials like pamphlets and brochures as well as sponsorship booths. File and maintain employment records. Submit files to Dept. of State. Project yearly recruitment expenditures for budgetary control. Process security forms, to include: SF-86, SF-85, SF-85P. Confer with Recruiting Manager to develop organizational policies, employee orientations, and marketing strategies. Complete purchase orders for advertisements. Ensure that all appropriate correspondence is produced and that appropriate records are maintained. Review and analyze department records concerning advertising statistics. Show less



HQ Global Workplaces

• Investment Banking
• 1 - 100 Employee

• Client Service Administrator

  • May 2005 - Feb 2007

  Performed word processing, created spreadsheets and other presentations. Responsible for answering a very busy multi-phone line (15 lines). Developed special projects. Responsible for marketing services, such as word processing and PowerPoint. Scheduled events, meetings, and conferences. Provided travel planning. Ran errands accordingly for events. Coordinated event resources and conducted appropriate setup for all events. Presentations to clients in order to generate center revenue.… Show more Performed word processing, created spreadsheets and other presentations. Responsible for answering a very busy multi-phone line (15 lines). Developed special projects. Responsible for marketing services, such as word processing and PowerPoint. Scheduled events, meetings, and conferences. Provided travel planning. Ran errands accordingly for events. Coordinated event resources and conducted appropriate setup for all events. Presentations to clients in order to generate center revenue. Built business relationships with over 100 clients that will drive service revenue. Assisted new clients with orientation and welcome kits. Served as a backup to similar positions within the center and the other center as needed/required. Show less Performed word processing, created spreadsheets and other presentations. Responsible for answering a very busy multi-phone line (15 lines). Developed special projects. Responsible for marketing services, such as word processing and PowerPoint. Scheduled events, meetings, and conferences. Provided travel planning. Ran errands accordingly for events. Coordinated event resources and conducted appropriate setup for all events. Presentations to clients in order to generate center revenue.… Show more Performed word processing, created spreadsheets and other presentations. Responsible for answering a very busy multi-phone line (15 lines). Developed special projects. Responsible for marketing services, such as word processing and PowerPoint. Scheduled events, meetings, and conferences. Provided travel planning. Ran errands accordingly for events. Coordinated event resources and conducted appropriate setup for all events. Presentations to clients in order to generate center revenue. Built business relationships with over 100 clients that will drive service revenue. Assisted new clients with orientation and welcome kits. Served as a backup to similar positions within the center and the other center as needed/required. Show less



O TEAM Property Preservation

• Hyattsville, MD

• Office Manager

  • May 2002 - Jun 2004

  In charge of travel arrangements; organized meetings and appointments for entire office. Scheduled evictions. Designed and updated company website. Setup user accounts on website. Troubleshoot user issues. Delegated workload to employees. Ordered and tracked inventory for entire office. Unlocked user accounts. Liaison with outside contractors and management team. Resolved complex queries and complaints. Operated switchboard and messaging center. Created Excel spreadsheets tracking… Show more In charge of travel arrangements; organized meetings and appointments for entire office. Scheduled evictions. Designed and updated company website. Setup user accounts on website. Troubleshoot user issues. Delegated workload to employees. Ordered and tracked inventory for entire office. Unlocked user accounts. Liaison with outside contractors and management team. Resolved complex queries and complaints. Operated switchboard and messaging center. Created Excel spreadsheets tracking data depending on the project. In charge of payroll. Show less In charge of travel arrangements; organized meetings and appointments for entire office. Scheduled evictions. Designed and updated company website. Setup user accounts on website. Troubleshoot user issues. Delegated workload to employees. Ordered and tracked inventory for entire office. Unlocked user accounts. Liaison with outside contractors and management team. Resolved complex queries and complaints. Operated switchboard and messaging center. Created Excel spreadsheets tracking… Show more In charge of travel arrangements; organized meetings and appointments for entire office. Scheduled evictions. Designed and updated company website. Setup user accounts on website. Troubleshoot user issues. Delegated workload to employees. Ordered and tracked inventory for entire office. Unlocked user accounts. Liaison with outside contractors and management team. Resolved complex queries and complaints. Operated switchboard and messaging center. Created Excel spreadsheets tracking data depending on the project. In charge of payroll. Show less