Deneda Thompson

IT Manager at Wheeler Clinic
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Contact Information
us****@****om
(386) 825-5501
Location
New Haven, Connecticut, United States, US
Skills

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Credentials

  • A+ Certified
    -
  • MCP
    Microsoft
  • Network Plus
    CompTIA

Experience

  • Wheeler Health
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • IT Manager
      • Oct 2018 - Present

      Oversee IT operations for a large health care organization with over 25 sites across the state of CT, including a school. Manages a team of 6 staff ensuring all aspects of IT are maintained according to IT infrastructure and security standards. Oversee IT operations for a large health care organization with over 25 sites across the state of CT, including a school. Manages a team of 6 staff ensuring all aspects of IT are maintained according to IT infrastructure and security standards.

  • Klaffs Incorporated
    • Information Technology Administrator
      • Sep 2015 - Oct 2018

      Provide IT support to 4 sites, troubleshoot infrastructure and user issues, implemented a new point of sale system, created a new inventory database, installed new credit card terminals, installed new WAPs to upgraded WiFi network connection. Developed and maintained procedural documentation. Managed SLAs and IT budget. Provide IT support to 4 sites, troubleshoot infrastructure and user issues, implemented a new point of sale system, created a new inventory database, installed new credit card terminals, installed new WAPs to upgraded WiFi network connection. Developed and maintained procedural documentation. Managed SLAs and IT budget.

  • Computer Technician
    • Greater New Haven Area
    • PC Technician
      • Apr 2011 - Oct 2018

      • Configures remote access, email applications, servers, routers, Ethernet and wireless networking protocols • Troubleshoots hardware, software, and network failures issues • Install hardware and software • Virus removal & PC maintenace • Configures remote access, email applications, servers, routers, Ethernet and wireless networking protocols • Troubleshoots hardware, software, and network failures issues • Install hardware and software • Virus removal & PC maintenace

  • Telrepco
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Customer Service Representative/Computer Technician
      • Aug 2010 - Oct 2018

      • Provide first level customer support to new and existing customers • Analyze and troubleshoot reported problems • Prepare repair tickets for customers requesting service • Document and report status of repair tickets in Take Stock database • Ensure proper warranty protocols are followed • Report diagnostics to customers and prepare repair quotes • Provide high quality administrative and clerical support • Assure compliance of security policies and… Show more • Provide first level customer support to new and existing customers • Analyze and troubleshoot reported problems • Prepare repair tickets for customers requesting service • Document and report status of repair tickets in Take Stock database • Ensure proper warranty protocols are followed • Report diagnostics to customers and prepare repair quotes • Provide high quality administrative and clerical support • Assure compliance of security policies and procedures • Installing and configuring hardware & software • Assist with special projects and other duties within different departments • Sell and promote value-added products and services • Configure & troubleshoot employee printers, network drives, and internet connection • Maintain office equipment and supplies Show less • Provide first level customer support to new and existing customers • Analyze and troubleshoot reported problems • Prepare repair tickets for customers requesting service • Document and report status of repair tickets in Take Stock database • Ensure proper warranty protocols are followed • Report diagnostics to customers and prepare repair quotes • Provide high quality administrative and clerical support • Assure compliance of security policies and… Show more • Provide first level customer support to new and existing customers • Analyze and troubleshoot reported problems • Prepare repair tickets for customers requesting service • Document and report status of repair tickets in Take Stock database • Ensure proper warranty protocols are followed • Report diagnostics to customers and prepare repair quotes • Provide high quality administrative and clerical support • Assure compliance of security policies and procedures • Installing and configuring hardware & software • Assist with special projects and other duties within different departments • Sell and promote value-added products and services • Configure & troubleshoot employee printers, network drives, and internet connection • Maintain office equipment and supplies Show less

Education

  • Porter and Chester Institute of Branford
    Computer Networking, IT
    2011 - 2012
  • Albertus Magnus College
    Associate’s Degree, Business Administration and Management, General
    2007 - 2009

Community

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